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SalaryPetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
North Wake Animal Hospital is seeking a full-time cheerful Client Service Representative/Assistant position (someone who can float from one position to the other). No experience needed! An eagerness to learn and a positive attitude goes a long way. Have to be at least 18 years old. We are a small team but pride ourselves as being like a family! We'd love to have someone upbeat, eager to learn, and a "ray of sunshine"! The Client Service Representative is often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression. The Client Service Representative must be friendly, professional, courteous, show urgency and appropriate concern at all times. He/She must be efficient in handling difficult service situations and skilled at basic accounting and cash handling. Empathy, optimism and a positive attitude are essential for this role.
We are open 8-6 (M-F) and 8-2 (Saturdays)
Duties and Responsibilities:
- Greet clients in a friendly, professional, and efficient manner
- Answer multi-line phone system and direct the calls accordingly
- Obtain medical and other information from referring vets
- Schedule and confirm appointments
- Check patients in the hospital according to schedule and prepare patient files
- Notify appropriate departments that patients have arrived
- Scan or otherwise record medical records
- Make sure the lobby and reception areas are organized and neat, including stocking and cleaning the beverage areas for clients
- Fax, file, and distribute faxes and other documents
- Obtain deposits and other payments from clients
- Use email system
Position Requirements:
- Customer Service
- Multi-Tasking
- Cash handling
- Professional appearance
- Positive attitude
- Computer system proficiency
- Verbal and written communication skills
- Phone systems
- Working effectively on a team
- Organization skills
Job Types: Part-time, Full-time
Salary: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Wake Forest, NC 27587: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Pay Range
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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