Assistant Vice President, Administrative Operations

ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
The Property Management department is responsible for the day-to-day operations of Breaking Ground’s current permanent housing portfolio and the successful transition of new buildings to operations. Property Management plays an integral role in Breaking Ground’s overall mission by providing the foundation for individuals and families to make a successful transition from homelessness once people have been housed.
Reporting to the Vice President, Property Management, the Assistant Vice President, Administrative Operations supervises the Director of Administrative Operations, and provides strategic and tactical leadership to optimize the department’s performance and effectiveness and ensure that a culture of high standards is always maintained.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee and directly supervise staff, including the Director of Administrative Operations who, in addition to other responsibilities, oversees the department’s centralized team of Recertification Specialists. In this capacity, the AVP is responsible for performance management, implementing systems of accountability and strategies for ensuring performance standards are met, monitoring, and reporting on critical areas of work and KPI’s, and supporting the learning and development of the Director of Administrative Operations and their team
• In the VP’s absence, will provide direct support to AVP’s with portfolios of buildings. They will work in partnership with the DVP, Facilities Operations, to ensure smooth and seamless operations including escalating critical matters to executive leadership
• Work in partnership with the DVP, Facilities Operations to support efforts to ensure safe, clean, structurally sound, and “healthy” buildings
• Provide regular reporting, as directed, to VP and others
• Develop, implement, monitor, and refine as needed, department wide standard operating procedures, policies, and best practices. Must effectively collaborate with relevant stakeholders to ensure alignment with organizational practices and standards
• Partner with BG Legal Affairs team to implement standard rent collection practices, problem solve challenging cases, and establish protocols and expectations for managing tenant legal cases
• Implement systems and practices to ensure site level comprehension and operational use of department KPI’s. Will work with VP and other department leadership to develop and monitor corrective action plans as needed
• Effectively collaborate with colleagues in Data Strategy and Quality Assurance to implement practices and strategies that will support the long term health and stability of our buildings and tenants
• Support sound financial management of the portfolio to promote fiscal responsibility and ensure stable and health operations, including development of startup, short- and long-term budgets, ongoing financial monitoring, and recommending adjustments. Will monitor expenditures and ensure sites are adhering to department approval processes
• Responsible for supporting the department to effectively manage landlord-tenant activities, including legal matters, across the portfolio in keeping with applicable laws and regulations, BG policies and procedures as well as values and goals, and best practices
• Implement strategies to ensure site level leadership possesses and demonstrates the requisite sophistication and depth of knowledge required to effectively lead building tours, informational conversations, events, and more for an array of critical stakeholders
• Oversee department incident management efforts to ensure compliance with organizational policies and procedures and to support best practice

MINIMUM QUALIFICATIONS:

• Bachelor's degree or equivalent experience. Master's degree preferred
• Minimum of 7 years of experience in property management and/or supportive housing. Experience with social services, policy or housing development preferred
• Minimum of 7 years of experience in supervisory capacity. Demonstrated ability to lead, inspire, manage, coach, and supervise others
• Experience managing multiple programs and/or building sites
• Advanced knowledge of local, state, and federal housing and social service regulations
• Advanced knowledge of funding sources for housing and social service programs
• Ability to manage multiple significant priorities, including complex and time sensitive projects
• Strong leadership skills, excellent communication skills, and commitment to problem solving and creative thinking
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams

EOE/M/F/Vet/Disabled