Assistant Ticket Manager

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

Plan and coordinate the administrative and operational activities of student ticketing for football, men's basketball and ice hockey. Report to the Director of Ticket Operations and has the broad authority to make commitments within the policies established by the Associate Athletic Director for Marketing/Fan Engagement and Experience.

Responsibilities*

Essential Functions

• Act as liaison with the University community involving any student ticketing issues.
• Work with Office of Financial Aid and Registrar/s Office to ensure accurate student enrollment.
• Assist in developing and implementing student ticket policies and procedures for the Athletic Ticket Office.
• Coordinate the flow of information concerning student ticket to the Customer Service team to assist them in providing exemplary service.
• Allocate all student orders for ticketed events.
• Resolve student customer inquiries and complaints using independent judgement and discretion within established policies.
• Act as a liaison between the President's Office, Government Relations, the Alumni Association, University Development, and the Athletic Ticket Office to coordinate and fill orders.
• Oversee the ticket operations for select Olympic Sports as assigned by the Director of Ticket Operations, including the sale and distribution of season and single game tickets, as well as set up of seasons, configurations, online ticketing, Access Management, Ballena upgrade process, SeatGeek, data imports/exports and custom reports.
• Prepare any reports requested by the Athletic Department, University Big Ten, and NCAA via the Paciolan computer system.
• Work in conjunction with and assist auditors during audit reviews.
• Will have specific Football and Men's Basketball game day responsibilities as assigned by the Director of Ticket Operations.
• Perform other duties as assigned by the Director of Ticket Operations.

Travel

• Must be willing to travel as needed.

Other Duties

Required Qualifications*

• Bachelor's degree from four-year college or university.
• One year of related experience and/or training.
• Excellent interpersonal skills and the ability to relate effectively with customers, co-workers and supervisors.
• Knowledge of Paciolan or similar ticket software.
• Progressively responsible experience in college athletic ticketing.
• Knowledge of Microsoft word, excel spreadsheets and basic accounting procedures.
• Must work well in high stress situations and be able to adapt on the fly to any last minute changes.

Desired Qualifications*

• Expertise with eQuery, t.Res, PacPlatform and Ballena.
• Knowledge of NCAA policies regarding ticketing.
• Knowledge of Big Ten policies regarding ticketing.

Additional Information

The University of Michigan Athletic Department is dedicated to building a department culture which demonstrates respect for all, shows compassion for others, and celebrates the differences among our staff, student-athletes, and supporters. We are committed to the hiring and development of diverse staff who contribute to an inclusive environment.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.