Assistant Technology Services Manager

Salary: $32.83 - $42.03 Hourly
Location : Milaca, MN
Job Type: Full-time
Job Number: 00689
Department: Administrative Services Office
Division: Information Services
Opening Date: 12/21/2023
Closing Date: 1/4/2024 4:00 PM Central
Description
To provide network administration support for the county's information systems. Duties include network firewall security; network switches, software, and server support; camera surveillance security; door controls; help desk support; workstation setup; peripheral equipment maintenance; communication and electronic device maintenance; and user training.
This is a non-union position. Complete 2024 salary range is $32.83/hr-$42.03/hr. For a complete position description, click
Essential Functions
This job description indicates the normal type and level of work expected of the incumbent. Incumbent may be asked to perform other duties as apparent or assigned.

1. Manages network switching equipment and firewall appliances by performing duties including, but not limited to: adding and deleting network users, configuring and modifying Virtual Local Area Networks (VLAN's), updating and maintaining the Local Area Networks (LAN) Wide Area Networks (WAN), administering site-to-site and mobile VPNs to assure stable functionality. Analyzes current performance and plans to determine needs for new network/server hardware and software.
   
2. Assist with server, email and telephone systems administration by performing installations, updates, upgrades, backups and documentation of network objects, assists with telephone moves and changes, setting up call directories and hunt groups in the Mitel VOIP system, troubleshooting AS/400 peripherals and software, coordinating with outside agencies for support as needed, etc.
   
3. Assist with the configuration and maintenance of the VMWare Virtual Server System, including, but not limited to: virtual network configuration; virtual server updates; Storage Area Networks (SAN) maintenance and configuration.
   
4. Install, maintain, troubleshoot, and repair mobile data systems in the law enforcement patrol units, including mobile computers, GPS, printers, fingerprint readers (IBIS units), Virtual Private Network (VPN) access, mobile hot spots, security, configuring Criminal Justice devices, and other systems.
   
5. Assist with the development and implementation of departmental and county-wide technology projects.
   
6. Support the integration of various communication tools such as smart phones, voice over internet protocol (VOIP) integration, analog telephones, fax server, email, etc.
   
7. Instruct users on how to use equipment or software. Provide classroom and one-on-one training for county-supported software applications. Write necessary user-oriented instructions to enhance user self-sufficiency and understanding of systems.
   
8. Provide 24/7 support for computer workstations and users as needed to maintain 24/7 operability. Troubleshoot and repair desktop equipment, network and local printers, telephone, and voicemail. Troubleshoot connectivity issues and contact the appropriate vendors to solve problems as necessary. Set up new computers (PCs) with appropriate software and networking configuration; install new software, upgrades and anti-malware protection.
   
9. Research new devices and/or ways to repurpose current hardware, as requested by the manager.
   
10. Provides work direction to Technology Services staff as applicable in areas of expertise.
    
11. Perform other job-related duties as assigned.

Minimum Qualifications
Associate Degree in a computer-related field and four years of experience, OR an equivalent combination of education and experience. Valid driver's license required. Must successfully complete a criminal history background check.
Selection Process
Candidates will be selected based on a review of training and experience. Top candidates will be selected to participate in oral interviews.
Permanent part-time employees are eligible to earn pro-rated holiday, vacation and sick time benefits.
The following is intended to be a general overview of benefits provided for full-time positions. Insurance benefits become effective the first day of the month following the month of hire. Further details and a complete copy of the applicable contract/policy language are available at the time an employment offer is extended. If you have any questions about the benefits, please contact the Administrative Services Office at
Public Employees Retirement Association (PERA) Benefits Provided
Employees fall under the General, Police & Fire, or Correctional defined benefit plan depending on their position. PERA rates and handbooks available on-line:
Contribution amounts are based on the employee's pay each pay period.

• Coordinated Plan:
  • Employer Contribution 7.5%
  • Employee Contribution 6.5%

Police & Fire Plan:

• Employer Contribution: 16.2%
• Employee Contribution: 10.8%

Correctional Plan:

• Employer Contribution: 8.75%
• Employee Contribution: 5.83%

Paid Time Off
Holidays: Full-time employees have approximately 14.5 paid holidays per year, including floating holidays, subject to the terms of the Personnel Policy or Collective Bargaining Agreement as applicable.
Vacation: Full-time employees earn 11 to 23 days per year, depending on tenure. Part-time employees earn pro- rated accruals.
Sick Time: Full-time employees accrue 12 sick days per year. Part-Time employees earn pro-rated accruals.
Medical Insurance
Employees have three (3) medical insurance plans to choose from, within three (3) different networks. The rates shown are effective 1/1/2024 through 12/31/2024.
Single Employee Cost HSA Contribution Family Employee Cost
RTS Medica Passport
2000-25% HSA $0 $187.50 $1,073.84
850-40 $0 N/A $1,365.40
400-35 $56.00 N/A $1,514.20
RTS Medica Elect
2000-25% HSA $0 $291.67 $783.36
850-40 $0 N/A $1,038.48
400-35 $0 N/A $1,168.68
RTS Medica VantagePlus
2000-25% HSA $0 $312.50 $725.26
850-40 $0 N/A $973.10
400-35 $0 N/A $1,099.58
Employees may choose to contribute additional funds to their HSA each year, up to the IRS limit of $4,150 for singles, and $8,300 for families. Once age 55, employees can contribute an additional $1,000 (to either single or family). The IRS limit applies to the total of employer and employee contributions combined.
Employees may choose to have their employer HSA contribution (if eligible) go into a VEBA account.
Dental Insurance
There is no cost to employee for single coverage. Family coverage costs the employee $74.22 per month.
Vision Insurance
Vision coverage is available and paid for by the employee at the following monthly rates:

• Employee Only - $5.85
• Employee + Spouse - $11.69
• Employee + Children - $11.31
• Family - $18.35

Flexible Spending Accounts (FSA's) Available
Plan options include medical and dependent care FSAs, as well as a premium only plan (pre-tax deduction of medical and dental premiums). These amounts cannot be changed during the year unless there is a qualifying life event. All funds must be used by claims deadline.

• FSA Medical/Health max election of $3,050 per year
• Limited Purpose FSA max election of $3,050 per year (used when you also have a H.S.A. Can only be used for vision, dental or orthodontia expenses).
• FSA Dependent Care max election of $5,000 per year per family ($2,500 if married and filing separately)

Deferred Compensation Program Available
Deferred Compensation Plans are available through Nationwide: https://preauth/index.html
Life Insurance
There is no cost to the employee for $15,000 in basic life insurance coverage. Rates for voluntary additional coverage for employee or spouse vary according to age category:
Age of Employee Or Spouse Employee Monthly Cost Per $1,000
Under age 35 .06
35-39 .10
40-44 .12
45-49 .17
50-54 .25
55-59 .45
60-64 .68
65-69 1.29
70-74 2.08
Dependent Life & Child Life Insurance Packages Available
Child life is available as a $10,000 policy on each child; the cost is $1.30 per month. Dependent care is available as a $2,500 policy on all tax dependents; the cost is $0.66 per month.
Long-term Disability Insurance Plan Available
Rates vary according to age and coverage amount.
Age Price per Month/Per $100 Monthly Benefit
Under age 25 .26
25-29 .33
30-34 .40
35-39 .48
40-44 .65
45-49 .94
50-54 1.25
55-59 1.51
60+ 1.53
Short-term Disability Insurance Plan Available
Rates vary according to age and coverage amount.
Age Price per Month/Per $100 Weekly Benefit
Under Age 25 11.20
25-29 8.90
30-34 9.60
35-39 8.90
40-44 8.00
45-49 8.80
50-54 9.40
55-59 12.00
60-64 13.80
65+ 15.50
Critical Illness, Accident and Hospital Confinement Insurance Available
01
How many years of post-secondary education have you completed in a computer-related field?

• Have a Bachelor's Degree in a computer-related field
• 2 - 4 years
• 2 year degree
• Less than 2
• None

02
Based on the essential functions of this position, how many years of relevant experience do you have?

• 6 or more years
• 4 to 6 years
• 2 to 4 years
• 1 to 2 years
• Less than a year
• None

03
Do you have working technical knowledge of network switching equipment and firewall appliances, such as VLAN's, WAN's, and WatchGuard firewall system?

• Yes
• No

04
If you answered "yes" to the question above, please describe this experience. If you answered "no", write "N/A".
05
Other than the question above, please describe the education, experience, and training that you believe qualifies you to apply for this position. Include any certifications you have earned.
Required Question