AddressPosition Purpose:
Key Responsibilities:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Preferred Qualifications:
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. Sales ASMs must analyze trends, solve problems and develop themselves and their Associates in order to maximize contribution to store success. They must also be capable of working with Associates, the Store Manager and other ASMs to accomplish goals.
Key Responsibilities:
- 20% Ensuring Excellent Service for Special Orders and Installed Sales. Ensure customers are satisfied. Recruit and place Sales Associates with appropriate skills. Ensure appropriate staffing in specialty areas. Set and monitor department sales goals. Training associates to provide quality customer service.
- 20% Ensuring Excellent Customer Service for Product Sales. Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly. Forecast scheduling needs and ensure that store is properly stocked to meet customer demand. Ensure store events are appropriately scheduled and communicated.
- 20% Supervising Store Associates. Recruit, interview and recommend qualified candidates to Store Manager. Make recommendations to Store Manager on starting pay and pay increases over time. Motivate, coach, train, and develop associates. Communicate Home Depot and store and store objectives to associates.
- 20% Manage Areas of Responsibility. Maintain department profitability through analysis, trend identification and responding to identified problems. Coordinate merchandising maintenance for multiple departments. Follow procedures for opening and closing sales areas.
- 10% Planning. Develop and communicate store standards to associates. Develop strategy and objectives with Store Manager and ensure that they are met. Work with Operations manager to plan merchandise and signing placement and display
- 10% Other Duties. Ensure safety. Verify deposits. Follow standard operating procedures for openings and closings. Sign for petty cash, markdowns, time slips, refunds, price change take-in reports, etc.
Direct Manager/Direct Reports:
- Reports to Store Manager
- Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Ability to work a flexible, 55 hours per week schedule
Preferred Qualifications:
- Ability to work a flexible, 55 hours per week schedule
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Acts with Integrity. Role model for ethical behavior; consistent and fair in dealings with others.
- Product Knowledge. Knows and effectively promotes all areas, products, services, and procedures. Drives sales and trains associates in overcoming customer objections.
- Excels in Customer Service. Creates customer-focused environment; provides excellent service; sees business through eyes of our customers.
- Inspires Achievement. Initiates actions to develop Associates; provides performance feedback; recognizes accomplishments.
- Safety Orientation. Enforces safety policies and procedures; is a safety role model.
- Delivers Results. Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.
