Assistant Store Manager (Hawaii)

Detail Garage is the ultimate destination for car care, professional auto detailing supplies, equipment, and accessories. Detail Garage was founded with the goal of providing auto enthusiasts with the highest quality car care products on the market today. Detail Garage stores bring together the perfect blend of products, tools, accessories, and education combined with passionate people who show the world how to shine.

As an Assistant Store Manager at Detail Garage, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, providing in-depth product knowledge, and creating an awesome brand experience for our customers. This includes working with your Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.

The ideal candidate will have the ability to manage the daily operations of a retail store including marketing, inventory management, customer service, and the onboarding and training of new employees with the support of the Store Manager. Our Assistant Store Manager will be an effective leader with excellent communication skills, and strong decision-making abilities, and is able to excel in a fast-paced, multi-tasking environment while meeting sales goals and maximizing profitability.

Responsibilities

• Provide excellent customer service, display expert product knowledge, and offer an unforgettable shopping experience.
• Possess a strong drive, ambition, and passion for achievement of sales objectives.
• Build the store business and brand awareness through Marketing and Social Media through the support of the Store Manager.
• Assist the Store Manager in hiring, onboarding, and training new employees.
• Support all aspects of Inventory Management.
• Ensure adherence to health and safety regulations
• Communicate professionally with customers, associates and corporate partners.
• Support company and management initiatives and direction while ensuring adherence to policies and procedures.
• Prioritize tasks with an attention to detail while ensuring a customer first focus.
• Maintain merchandise presentation and housekeeping standards.
• Ensure Loss Prevention awareness to protect the store from internal and external shortages.
• Represent Detail Garage with integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash and credit card information, and merchandise.

Skills and Experience

• Minimum of 3-5 years of supervisory experience in retail or service and sales related industry.
• Outgoing personality and ability to engage with others.
• Demonstrated ability to achieve individual selling goals as well as train employees to be effective sales people.
• Exceptional interpersonal, communication and customer service skills.
• Strong personal leadership skills and desire to succeed.
• Ability to deal with problem situations in a professional manner.
• Ability to multi-task in a fast paced environment.
• Schedule flexibility with the ability to work nights, weekends, and some holidays
• Ability to move about in a store including standing, walking, bending, kneeling, stooping, climbing ladders and step stools, carrying, bending, stretching, twisting, and lifting objects up to 50 pounds.
• Fluency in a second language is a plus.

First Year Deliverables

First 3 months

• Learn the Chemical Guys product line to be the subject matter expert and fully versed to lead classes (Basics of Detailing, Polishing, Ceramics Classes etc.) by yourself. Learn all aspects of the SHINE customer experience model and successful day to day operations of a Detail Garage store.
• Evaluate the store’s SHINE customer experience model, merchandise presentation, inventory management, and compliance to company policy and procedures to identify areas of opportunity and assist the Store Manager to create a store action plan.
• Build successful relationships with all store team members and with the support of the Store Manager, discover areas for coaching, training, and development to elevate the SHINE experience.

3 – 6 Months

• Develops, trains, and motivates store teams to meet financial goals through the execution of the SHINE customer experience model with the guidance of the Store Manager.
• Successfully execute social media marketing, classes, and events in order to drive customer traffic, engagement, and increased store revenue.
• Assist the Store Manager to attract, recruit, and retain top talent with the demonstrated ability to provide an excellent customer experience and achieve sales targets. Support the Store Manager to implement a strong succession plan within the store to prepare for talent needs while minimizing turnover.

6 to 12 months

• Contribute to delivering ongoing weekly, monthly, and annual Detail Garage business KPIs and results, including total sales, ATV, UPT.
• Supports the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding.
• Serves as a role model to all store team members and provides enthusiastic motivational leadership.

You will enjoy a competitive hourly wage, bonus incentive plan, flexible hours, and an associate discount. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Detail Garage associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Detail Garage is an equal opportunity employer committed to workplace diversity.

Job Type: Full-time

Salary: $20.00 - $22.00 per hour

Expected hours: 40 – 50 per week; Mon – Sun with rotating weekends

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person