Assistant Store Manager (Asm)

Reports to: Store Manager with a dotted line to the Owner of McCaffety Ace Hardware of Gastonia

Shift: Varies

FLSA: Non-Exempt

POSITION SUMMARY

Upholds the Core Values as determined by the management team. The Assistant Store Manager’s position is responsible for assisting the Store Manager with complete day-to-day operation of the store. Assistant Store Managers are responsible for help in maximizing store sales, profitability, increasing the average ticket, driving customer traffic, managing inventory level and in-stock of merchandise. The Assistant Store Manager will also help the Store Manager focus on minimizing expenses, controlling labor costs, and controlling inventory shrink while ensuring that the store is optimally stocked and merchandised, and to “Amaze Every Customer Every Time.”

• A successful Assistant Store Manager, at McCaffety Ace Hardware of Gastonia, contributes to the growth and development of the management team and store associates. This is done through great leadership, a positive attitude, creates a team environment, has empathy, respect, and demonstrates a Coach/Teach/Train and Develop mentality. A successful Assistant Store Manager must have high standards for store conditions, protecting the brand, delivering the best customer service, great organizational skills, a sense of urgency, a clear follow-up process and a people first leadership/management style. Demonstrate the S.A.L.E.S. process: S=Start A Conversation A=Ask Questions and Listen L=Layout Options and Recommend Best Fit E=Extra Items S= Strengthen the Relationship

ESSENTIAL DUTIES AND RESPONSIBILITIES:

SALES AND OPERATIONS

• Delegate daily workload among associates to meet merchandising and visual presentation standards.
• Hire, train and develop retail staff with goals for growth and success in their positions, provide ongoing performance feedback and recognize accomplishments.
• Review associate store evaluations with Store Manager and staff to identify opportunity areas and correct all issues with a sense of urgency.
• Assist in coordinating the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
• Assist with associate evaluations as per company standards to provide feedback for improvement, praise and recognition, and growth opportunities.
• Assist in developing and implementing in-store marketing to include promotions, events and seasonal merchandising based on store needs
• Complete merchandising updates according to McCaffety Ace Hardwareof Gastonia standards.
• Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates.
• Forecast scheduling needs to meet customer demand and create work schedules.
• Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary.
• Review staffing strengths and opportunities with the Owner prior to additions or terminations.

CUSTOMER SERVICE

• Promote Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
• Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching.
• Use huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage, and motivate the team.
• Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
• Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.) with the Store Manager and/or owner , and work with the team to identify opportunities in an effort to sustain or improve overall service levels.
• Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers.

INVENTORY

• Maintain accurate inventory at all stages through on-hand integrity, daily receiving, vendor drop shipments, store communication, product mix and flow, and adhering to McCaffety Ace Hardware of Gastonia’s best practices, metrics and deadlines.
• Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.

COACHING AND TRAINING

• Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning, and industry events, etc.).
• Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).

SAFETY, COMPLIANCE AND STORE ENVIRONMENT

• Enforce safety policies and procedures and serve as role model for safety.
• Enforce store environment procedures to ensure and maintain the best store appearance.
• Conduct preventative safety and fire inspections and take appropriate actions to correct all issues.

POSITION REQUIREMENTS

• High School Diploma or General Education Degree (GED).
• Minimum of 1 to 2 years of verifiable leadership experience in a retail setting.
• Ability to manage and lead a team of 12 to 20 associates with the assistance of the the Store Manager and/or Owner.
• Hardware/Home Improvement/Garden Store experience and/or product knowledge is a PLUS, but not required. Previous contractor, handyman or heavy DIY experience a plus.
• Able to work a varied schedule, weekends, nights, holidays, and overtime when needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must have good verbal and written communication skills.
• Must be willing to talk, assist, sell, and go the extra mile for the customer.
• Ability to provide motivation and leadership to associates in a fair and impartial manner.
• Some degree of analytical skills, and the ability to delegate and be self-directed.
• Excellent written and verbal communication skills
• Strong organizational, time management, and project management skills
• Technically skilled in basic retail computer systems including related software.
• Develop and maintain client relationships and strategic partnerships.
• Dress according to company policy
• Possess a valid in-state driver’s license with an acceptable driving record in accordance with company’s insurance carrier’s standards. (Use of company delivery truck)

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties.
• Move and handle merchandise up to 40 to 50 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth to include the warehouse truck delivery process.
• Learn to safely operate a power/manual pallet jack.
• Learn to operate a key making machine, paint mixing machine, paint shaking machine, glass cutting tool are examples. Ability to assemble power tools, grills, and lawn equipment.
• Job responsibilities may change based on the needs of the business at the discretion of the Store Owner(s).

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.
I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities that I have agreed to perform. I also understand that the Store Owner(s) may assign additional duties.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Retail management: 3 years (Required)
• Retail Assistant Manager: 2 years (Required)

Ability to Commute:

• Gastonia, NC 28056 (Required)

Work Location: In person