Assistant Store Director- Customer Experience

job description

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:

Assistant Store Director: Customer Experience:

Primary Job Functions:

• Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line

• Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed

• Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations

• Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell

• Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless Customer Experience

• Act as the primary Connected Service Coach to drive Customer Experience and reinforce the Connected Service behaviors during designated peak traffic periods

• Leverage and train walkie talkie expectations for flex of coverage to support customer need

• Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment

Assistant Store Director: Sales & Merchandising:

Primary Job Functions:

• Be responsible for achievement of overall department sales, controllable profit, payroll management

• Maintain merchandising, sizing and replenishment standards within area of responsibility

• Ensure execution of Merchandising Directives as required within area of responsibility

• Drive Conversion, AOV, ROV, Loyalty, Credit and all other selling related KPIs of associate team

• Provide leadership and motivation to team in achieving sales goals, drive omni-channel growth and execution of company initiatives

• Develop and retain direct reports, ensure their readiness for increased responsibilities and provide a bench of internal talent who are upwardly mobile to fill critical positions

• Participate and support in training for new company programs, procedures, and technologies

• Consistently model and coach to behaviors that exceed key performance indicators

• Act as the key store point of contact for the District Merchandising Manager

Your Life and Career at Saks OFF 5TH:

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment
• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.