Assistant Shift Manager - Table Operations

The Assistant Shift Manager of Table Operations is responsible for assisting the Shift Manager in supervising team members and overseeing the daily procedures of the Table Games department while following and implementing company policies, rules, and regulations of a designated shift.

• Implementing an effective strategy for managing customer service for the Table Games Department.
• Reviews and evaluates team member performance. Takes corrective action with team members as required to maintain performance standards.
• Approves all opening and closing of games, holding overtime, and calling in additional help as needed, due to volume of business and guest needs.
• Authors and distributes casino win/loss reports.
• Distributes cards, dice, and tiles to gaming pits.
• Review game spread and staffing levels and recommend improvements to the Director of Table Games.
• Attains maximum product revenue by communicating to the Director of Table Games with reference to product mixture, positioning, and pricing, as well as the evaluation of new products.
• Maintains security of all areas, makes on-the-scene operating decisions grants approvals as needed, and resolves problems and situations as they arise in the pit.
• Approves large credit, over limits, large check cashing, and hotel, dining, and limo comps, may approve large payouts, if necessary.
• Assists with recruitment, hiring, training, recognition, and coaching and ensures all counseling and other personnel-related matters are being handled appropriately throughout assigned departments.
• Provide courteous and helpful information to guests. Responds to guest complaints in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, takes ownership of their concerns, and follows through to a resolution.
• Administers supervisory responsibilities in accordance with the Company's and Department's policies and procedures.
• Attends all required training meetings.
• Assists in new hires and ongoing team member training.
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned.