Assistant Practice Manager

Sonrisas Dental Health, Inc. (SDH) is a non-profit dental center dedicated to providing access to quality dental care and oral health education to our community. We provide these services with dignity, respect, and compassion. SDH improves the health of our community members through culturally sensitive, integrated care, with a focus on disease prevention. SDH is a dental home for our patients, providing preventative dental care, mobile dental, general dentistry, geriatric dentistry, pediatric dentistry, sedation dentistry and accommodations for patients with special needs and disabilities. Seventy percent of SDH’s patients are low-income.

About the Position: The Assistant Practice Manager will support and help foster a strong organizational staff culture, implementing the delivery of Sonrisas’ mission to our patients. This role will provide leadership on the clinical operations team by supporting the Practice Manager, who is responsible for the dental front office at Sonrisas’ Clinics. Strong working relationships across the organization and with community partners are important to the success of this position. The Assistant Practice Manager will work closely with and support care coordinator team members and clinical staff to facilitate a calm and efficient experience for our patients.

Education/Experience/Licensure:

• Minimum 3 years of experience managing dental front office required
• Bachelors degree or higher preferred
• Successful completion of background checks required
• Bilingual Spanish preferred but not required

Fundamental duties include (but are not limited to):

• Help to create an atmosphere that ensures the highest quality dental experience for patients. Participate in the goals of the practice to provide a high standard of quality care
• Work closely with Care Coordinator Team on patient revenue, including accounts receivable and insurance billing. Sonrisas has both public and private dental insurance patients.
• Support the reporting for month end, production, visit forecasting. Be able to close the month if Practice Manager is unavailable.
• Manage clinic schedule with Care Coordinator team, ensuring provider schedules are productive, process patient rescheduling along with ability to prioritize patient, clinic and provider scheduling needs. Work with Care Coordinator team to reduce patient no-shows.
• Knowledge of insurance coverage and billing with the ability to learn public insurance if no prior experience with those plans.
• Oversee accuracy of pre- and post-appointment details, including patient treatment, to ensure accurate information for billing and patient collections.
• Oversee assigned community partnership programs
• Provide clear, caring, and responsive patient communications. De-escalate situations when needed.
• Participate in team meetings that train and inform staff about clinical and operational efficiencies as well as topics that increase the quality of services provided to patients.
• Attend, coordinate and/or lead various meetings as assigned
• Perform other duties and responsibilities as assigned.

Fundamental Expectations of this position include (but are not limited to):

• The passion to fully embrace and embody Sonrisas Dental Health’s mission, vision, and values.
• The ability to strategically and creatively solve problems.
• The ability to successfully mentor care coordinator staff and to lead by example in order to achieve organizational goals.
• The skill and ability to encourage, facilitate, and nurture teamwork
• Current computer skills or the willingness to learn systems such as Open Dental software, Microsoft office, and other systems as needed.
• Willingness to travel to all Sonrisas’ clinics, as needed

Physical Expectations: Prolonged sitting or standing may be required. Those physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with office tasks will be performed on a frequent, repetitive basis. The ability to distinguish letters and symbols as well as the ability to utilize telephones, computer terminals and copiers is required. Work under stressful conditions as well as irregular hours may be required. Ability to lift up to 20 lbs. is required, up to 50 lbs. is helpful, but rare in occurrence.

Facility Expectations:

1. Demonstrates professional behavior with their work. Complies with personnel and departmental policies. Supports and participates in quality improvement activities.
2. Works actively with others to get the job done with a positive attitude.
3. Supports and participates in changes and discussions regarding work practices.
4. Acts and speaks respectfully to team members and patients. Frequently offers praise to others for doing a good job. Listens to and respects the opinions of others and maintains confidentiality.
5. Addresses issues in a courteous and respectful manner. Maintains the same standard for all patients/families and co-workers. Supports co-workers and patients/families in a positive manner.
6. Follows safety practices. Identifies problems and works to resolve safety issues as they occur and in accordance with policy, asking for assistance when necessary. Helps and teaches others.

Sonrisas Dental Health reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Sonrisas Dental Health, Inc. is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, ancestry, marital status, military status, gender, physical or mental disability, sexual orientation, or age. Sonrisas Dental Health, Inc. complies with all Federal, State, and local labor and employment laws.