Assistant Omni Store Manager

General Summary:

The Assistant Omni Store Manager (AOSM) reports to the Omni Store Manager and is responsible for successfully operating the retail and e-commerce operations of the location. The AOSM provides leadership and guidance to Operations Leads and Omni Associates to drive sales, omni operations, and a positive customer experience both in store and online. The AOSM participates in the hiring and training processes to support the delivery of key performance indicators (KPIs).

Key Roles and Responsibilities:

Leadership

• Model company values in all actions, communication and decision-making
• Participate and provide input during the hiring processes for Operations Leads and Omni Associates
• Work with the Omni Store Manager to support the training and development of the team
• Support the Leader on Duty (LOD) Program to ensure Omni Associates are providing exceptional customer service

Operations

• Assume all responsibility and accountability for the day-to-day Omni operations by effectively leading all Operations Leads and Omni Associates
• Work with Operational Leads and Omni Associates to execute:
  • Visual and merchandising standards for retail operations
  • Accurate and timely processing of e-commerce orders
  • Pricing, signage, and displays accurately
• Oversee the execution of merchandising direction, customer campaigns, and sales promotions
• Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Omni Store Manager to create and execute an action plan to capitalize on opportunities
• Regularly communicate with Omni Store Manager to discuss strengths, opportunities, and trends in business 

Key Performance Indicators (KPIs)

• Work with the Omni Store Manager to maintain employee retention and engagement levels at or above industry average
• Achieve the retail financial performance goals, such as sales comp, units per transaction and overall customer satisfaction score
• Achieve e-commerce financial performance goals, such as order picking time, order dwell time, drive time, order defect rate, and cost per order

Compliance

• Ensure the team operates in accordance with company policies and procedures
• Ensure the team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations

Customer Experience

• Consistently create a positive customer experience through the utilization of the sales and customer service programs
• Consistently create a positive customer experience with all e-commerce orders
• Escalate more complex customer service issues to the Omni Store Manager

Gopuff/Bevmo! pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.

Washington & California USD $18.25-$32.50 hourly rate

The salary range above reflects what we'd reasonably expect to pay candidates. A candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role's compensation package, please reach out to the designated recruiter for this role.

Skills Required:

• Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
• Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
• Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
• Process Management: Take a systematic approach in contributing to making the company's workflow more effective, efficient, and capable of adapting to an ever-changing environment
• Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
• Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
• Willingness to work a variety of scheduled shifts
• Lifting and merchandising products (duties include stocking shelves, receiving shipments, carrying orders to customer or driver vehicles)

Education & Experience:

• 3-5 years of experience in retail management, warehouse management, logistics, and restaurant industry