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SalaryStarted in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for an Assistant Manager of Operations for our team in Pennsylvania
This is a hybrid role with a required commute to one of our Pennsylvania offices: Philadelphia or Pittsburgh.
Department & Position Overview:
We are looking for an Assistant Manager of Operations who has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. People on our team all possess a real passion for helping people, which is one of our company's core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take
The Assistant Manager will be a vital part of our operations in Pennsylvania. We are looking for someone to assist in the critical initial growth of our office. This person will work hand in hand with the Manager of Operations to develop and implement processes designed to provide a seamless customer service experience for the Participants, Caregivers, and other stakeholders.
Every Day You Will:
- Assist the Manager of Operations in planning, organizing, and coordinating various activities within the organization. This may include overseeing staff, managing schedules, and implementing company policies.
- Serve as SME to provide support to clients and caregivers in their road to care and in resolving issues.
- Ensure efficient day-to-day Care operations by analyzing, monitoring, and optimizing workflows, processes, and procedures. Identify areas for improvement and implement solutions to enhance productivity.
- Assist with hiring, onboarding, and training new team members.
- Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing
- Stay informed about industry trends, market conditions, and competitor activities. Provide input to the manager for strategic decision-making.
- Partner with key organizational leaders and external partners/organizations to support PA Operation Initiatives.
- Monitor KPIs reported through CRM Dashboards to ensure established response and activity timeframes are met.
- Work closely with Manager of Operations in developing and documenting best practices, training material, and policies and procedures.
- Ensure standard operating procedures are followed for operations functions.
- Key accountable goals target churn/retention of customers, utilization, overtime management, case escalations, and customer satisfaction
Ideal Candidate Will Possess/Be:
- BA/BS degree; 5+ years of relevant experience considered.
- Previous experience in a supervisory or leadership role.
- Strong communication and interpersonal skills.
- Proficiency in using office software (e.g., Microsoft Office suite).
- Problem-solving and decision-making abilities.
- Organizational and multitasking skills.
- Comfortable wearing multiple hats; helping out where needed
- Excellent communication, critical thinking, and organizational skills
- Experience using a CRM (Salesforce is a plus)
- Self-motivated
- Able to thrive in a fast paced start up environment
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
#INDLV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $60,000 and $75,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Salary Range
