Assistant Manager- Lemonade

Position: Assistant Manager

Reports To: Restaurant General Manager

Classification: Salaried

Job Summary: Concessionaire is seeking a high quality Assistant Restaurant Managers for our New Restaurant Concepts located at LAX International Airport. Assistant Restaurant Manager will be responsible for managing daily operations to include; overseeing financial controls, monitoring expenditures, budgeting and sales projections, quality products, attract, select and retain talent. Investigates and resolve guest complaints concerning food quality and service. Our mission is to provide our guest with an extraordinary dining experience while traveling through LAX International Airport.

Job Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of the restaurant and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Make employment and termination decisions consistent with the Restaurant General Manager guidelines for approval or review.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures. Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Provide advice and suggestions to the Restaurant General Manager as needed.

Skills and Competencies:

• Must possess the ability to direct the work of others to achieve company goals.
• Must be able to communicate clearly and give concise instructions.
• Team building skills
• Strong problem-solving skills
• Strong Operational skills in a customer service-environment
• Must be able to promote morale and excitement and personal commitment to the company’s short and long term goals.
• Must be able to work any shift (various hours-days off) and overtime as business dictates.
• Must be able to work weekends, evenings and holidays.

Other Skills and Abilities:

• Must be able to freely access all areas of the store, including selling floor, stock area and register area.
• Must be able to lift, carry, push, pull and/or handle merchandise throughout the store weighing up to 30 lbs.
• Must be able to walk and/or stand for entire shift.
• Must be able to bend, kneel, climb, reach and grasp.
• Must be able to operate and use all equipment necessary to safely perform all duties.
• Minimum of 3 years of work experience in Management capacity in a restaurant hospitality field.

Crews Core Values

C Collaborative sprit is essential to our workplace environment. We foster a culture of collaboration and teamwork. Each team member plays an integral role. We value the importance of everyone’s contribution. We are one team, the Crews Team.

R Realize revenue is driven through results and respect; So, we operate with a sense of urgency to service our guests and brand partners. We outperform our competition, and we win as a result.

E Embrace and drive change through empowerment and operational excellence. We do it better by being genuine, thoughtful, and innovative. We continuously explore and integrate new tools with the goal of providing best-in class service to our guest.

W We Care and take the time to coach and train. We are 100 % coachable. We hold each other accountable through authentic, and honest feedback. We care about each member of the Crews Team simply because, We Care.

S- Success is the Crews experience- The secret to our success is our Team. The Crews Team is made up of amazing individuals who are approachable, fun, authentic and humble, who have an absolute passion for providing an extraordinary service. We go above and beyond for our guests, our teams, our brands, and the communities in which we operate