Address
Form of workDepartment: Front Office
Reports to:Guest Services Manager
Pay: $52,000/yr
Candidates with no prior management experience encouraged to apply. This is a great opportunity to get a step up in your career and take on a management position. You will work directly with the manager and be trained.
(2) years of Hotel Front Desk or related Hotel/Customer Service experience preferred.
Responsibilities:
Qualifications:
Physical Demands:
Work Environment:
Schedule Requirements:
Job Type: Full-time
Pay: Starting at $52,000/yr
Benefits: 401(k), Dental insurance, Employee discount, Health insurance, Paid time off, Vision insurance
Experience: 1 year in a hotel setting preferred
Work Location: In-person
Reports to:Guest Services Manager
Pay: $52,000/yr
Candidates with no prior management experience encouraged to apply. This is a great opportunity to get a step up in your career and take on a management position. You will work directly with the manager and be trained.
(2) years of Hotel Front Desk or related Hotel/Customer Service experience preferred.
Responsibilities:
- Maintain a sophisticated, warm, and welcoming environment for guests.
- Act as an ambassador for the establishment, ensuring authentic interactions with guests.
- Assist in efficient front office operations while upholding high customer service standards.
- Oversee front office staff and operations, acting as a liaison between Guest Services and management.
- Train and retrain Guest Services personnel, ensuring good morale.
- Manage front office budgets, guidelines, and supply inventory.
- Resolve employee issues and address operational situations in the absence of the General Manager.
- Generate and analyze statistical data to drive cost-effective programs.
- Ensure adherence to budget allocations and review budget performance quarterly.
- Handle billing procedures and VIP amenities accurately.
- Complete assigned projects and attend management meetings.
- Maintain staff appearance standards and conduct disciplinary processes.
- Act as General Cashier and manage petty cash.
- Develop incentive programs for staff and oversee inventory availability.
- Monitor staff compliance and implement accountability procedures.
- Maintain communication with all departments and promote service standards.
- Perform other miscellaneous responsibilities assigned by management.
Qualifications:
- Effective communication skills in English (speaking, reading, writing).
- Ability to manage external departments and agencies.
- Excellent interpersonal and organizational skills.
- Capacity to work under pressure with multiple deadlines and travel.
- Two (2) years of college or (2) years of hotel front desk experience.
- Three (3) years of cross-functional experience in customer service role.
- Strong experience in hospitality forecasting, pricing, and inventory control.
- Clerical experience and basic to complex math skills.
- Independent judgment, decision-making, analysis, comprehension, and problem-solving skills.
- Strong negotiating skills.
Physical Demands:
- Ability to sit/stand for long periods, move distances, push/pull, touch, carry/lift, use manual dexterity, hear/listen, climb, bend/stretch, and have clear speech.
- Specific vision abilities including seeing and color perception.
Work Environment:
- Subject to shift work, working alone or with others, and constant verbal and in-person contact with staff and guests.
- Exposure to office/mechanical equipment, moving objects, and high places in indoor/office work conditions.
- Noise level in the work environment is usually quiet to moderate.
Schedule Requirements:
- Must be flexible for scheduling, including nights, weekends, and holidays.
Job Type: Full-time
Pay: Starting at $52,000/yr
Benefits: 401(k), Dental insurance, Employee discount, Health insurance, Paid time off, Vision insurance
Experience: 1 year in a hotel setting preferred
Work Location: In-person
