Assistant Grocery Manager

Job Title:Assistant Grocery Manager

Reports to:Grocery Manager

Purpose: Directs, delegates, trains, leads and works alongside the Grocery staff to ensure that product is properly stored, stocked, rotated, labeled and faced. Serves as a member of Grocery management team and provides effective back up to the Grocery Manager by assuming designated responsibilities in their absence.

Status Full time, Hourly

Hours: 35-40 Hours Weekly

Primary Responsibilities
Personnel:

Having a well-trained and effective staff is essential to the smooth functioning of the Grocery. The Grocery Assistant Manager will take a lead role in training, educating, motivating and generally overseeing the grocery staff.

· Set a positive example for employees by fulfilling customer service expectations set forth for all staff.

· Coordinate and participate in the training of grocery workers.

· Participate in departmental meetings.

· Assist in planning the weekly schedule and arranging coverage for staff vacations and sick days.

· Supervise and coach staff in proper stocking and merchandising procedures, paying close attention to rotation of goods and presentation.

· Monitor staff performance to ensure all staff are following department policies and procedures. Intervene and assist where necessary.

· Inform performance evaluations in consultation with the Grocery Manager.

Operations Management:

· Develop and document Standard Operating Procedures for key processes and procedures for Grocery, Perishables, Bulk and Wellness as delegated by CSM.

· Document and implement cleaning & maintenance schedules and procedures.

· Develop and implement safety and training resources.

· Coordinate scheduled sales and promotional changeover with staff.

· Maintain effective documentation for systems and processes within the department, vendor information, customer requests, team meetings, etc.

· Continued development of written training plans for new Grocery/Bulk stockers with 1st week, 30 day and 60-day check-in for orientation.

· Identify and communicate systemic issues and communication breakdowns to Grocery Manager.

Purchasing:

This position is envisioned as allowing for up to 2 days a week dedicated to purchasing and informing the product mix of a sub department, at the discretion of the Grocery Manager. In that capacity, the position has these responsibilities.

· Order product in quantities adequate to maintain fully stocked sets, while keeping inventory low enough to ensure optimal freshness, and to keep backstock to a minimum.

· Review product receiving to ensure that accurate invoicing, pricing, credits and returns, and coding has taken place.

· Communicate any difficulties with vendors or products to the Grocery Management team.

· Break down and back stock deliveries that are not immediately stocked.

· Set an example for and assist with the training of new stockers.

· Assist the grocery staff in proper stocking and merchandising procedures, paying close attention to rotation of goods and presentation.

Promotional/Merchandising:

In this role, the Assistant Manager will be expected to coordinate with staff for biweekly and other sales and promotions as needed, to include the following:

· Act as Promotions Liaison on behalf of Grocery Management in coordination with front end staff to ensure sales goals are met and reported accordingly.

· Update of applicable sales and promotional marketing materials, including fliers, product tags, posters, etc. throughout the store.

· Plan end cap resets in conjunction with rotating biweekly preset sales to represent products to be showcased.

· Communicate with buyers to ensure product selection is appropriate for end cap planning.

· Work with marketing team to prepare any necessary marketing or social media materials in advance.

· Keep a forward-focused mindset on upcoming seasonal changes and holidays to include in adset planning.

Administration:

· Work with the Grocery Manager to achieve long and short-term goals for department sales, margin, labor expense and net profit.

· Perform select Grocery Manager duties in their absence.

· Other projects as time permits with the support of Grocery Manager.

Communication:

· Communicate respectfully, openly and honestly.

· Listen attentively to others, ask questions, and remain open to other viewpoints.

· Demonstrate empathic listening skills.

Additional General Responsibilities:

Know what makes Co-ops unique and how to explain/promote Fiddleheads membership.

· Take initiative to increase your own product knowledge.

· Develop working knowledge of where products are in the store and/or where to locate information about products.

· Willingness to learn about and take on new responsibilities.

· Orient and be helpful to new employees.

· Set a positive example for co-workers.

· Maintain good working relations with other Fiddleheads staff.

· Encourage and demonstrate good team behaviors.

· Attend staff meetings and staff training sessions.

· Follow storewide policies & procedures and the expectations outlined in the Employee Handbook.

· Provide customer service in other areas of the store as needed.

· Answer phones as necessary.

· Accept other tasks as assigned by supervisor.

Qualifications:

· Excellent sense of organization and follow through on commitments.

· Ability to work independently and motivate self and others.

· Experience in setting and stocking grocery products.

· Knowledge of whole, natural and organic foods.

· Experience in purchasing and inventory control.

· Experience with merchandising.

· Experience in training and supervising staff.

· Ability to develop and maintain mutually respectful relations with customers, staff and vendors.

· Ability to handle stressful situations in a calm, effective manner

· Excellent and consistent customer service skills

· Excellent communications skills

· Ability to properly lift 50 pounds on occasion and 35 pounds frequently

· Physical flexibility to stand, walk, squat, bend, balance and rotate body.

Job Type: Full-time

Pay: $19.61 per hour

Expected hours: 35 – 40 per week

Benefits:

• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• Are you available to work Friday, Saturday and Sunday?
• Please list 2-3 dates and time ranges that you could do an interview.
• What is your phone number?
• May we expect you to work here consistently for a year if hired?
• Please list any special skills or qualifications; relevant jobs dating before the jobs mentioned in your resume; and explanations of major gaps between jobs.
• Why are you interested in this position?
• Do you have previous association with Fiddleheads?
• Do you have evening shift availability?

Work Location: In person