The Assistant General Manager will play a key role in supporting the overall operations of the campground, serving as the second-in-command to the General Manager. Working closely with the team, the Assistant General Manager will maintain efficient and effective campground operations. Park Leadership is expected to take a service minded approach to ensure a safe, warm, and welcoming environment for our guests and employees. This position offers excellent advancement opportunities for the right person, allowing for professional growth within our dynamic team. This is a full-time position reporting directly to the General Manager.
DUTIES & RESPONSIBILITIES
Day to Day:
- Establish and exemplify expectations for effective presence, supporting and observing daily operations.
- Maintain the safety and wellness of the facility, handling follow-ups appropriately.
- Ensure compliance with state and local regulations for staff certifications.
- Manage daily aspects of park operations and staff to ensure projects are completed and guest needs are met.
- Make daily decisions that align with the operations of the campground, demonstrating a business-minded and guest-centric approach.
- Facilitate effective communication and collaboration between the park and the home office as a liaison to the marketing team.
- Serve as Manager on Duty on a rotational basis.
- Perform the same tasks as the individuals they supervise.
- Develop all managers through consistent feedback and goal-setting practices, utilizing internal company processes/systems.
- Implement and enforce new or changed systems and policies, communicating effectively to team members.
- Monitor and motivate staff to maintain a positive work environment.
- Develop and execute a workforce strategy, including attracting, interviewing, hiring, and training employees.
- Evaluate performance and productivity to drive continuous improvement.
- Ensure the recruitment and retention of well-motivated, trained, and developed key personnel.
- Manage conflicts and resolve complaints about or within the assigned departments.
- Organize and provide timely follow-up on all requests from guests and the home office.
- Collaborate with other managers to plan and coordinate activity programs that create unforgettable guest experiences.
- Coordinate and oversee various projects from start to finish.
- Participate in other projects and activities as assigned.
- Manage inventory and supplies for assigned departments.
- Collaborate with the General Manager to analyze costs, benefits, and losses of company profit.
- Monitor department performance, identifying and facilitating opportunities to increase productivity and efficiency.
- Operate within prescribed budgets for labor and expenses.
- Minimum of 2-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required
- Project/Construction Management experience preferred
- Ability to work weekends and holiday
- Ability to work long hours during peak periods
- Ability to be on call 24 hours a day during occasional periods
- Excellent customer service, communication and problem-solving skills
- Excellent interpersonal, motivational, and writing skills
- Must be able to work in a fast paced resort environment and perform physical duties of those they supervise
- Must have valid driver’s license
- Personable, enjoy working with children/people
- Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
- Able to Lift up to 50 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the resort
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc