Assistant General Manager - Restaurant

We are seeking an Assistant General Manager who is enthusiastic and driven to help lead the grand opening of our newest Cheba Hut location in North Hollywood, CA. If you have high energy and are passionate about providing delicious food and a relaxed atmosphere to our customers, then you could be the perfect fit for our team!

The Cheba Hut Assistant General Manager will be responsible for assisting the General

Manager in the four operational areas of responsibility including: People, Product, Bar, and Marketing. Your role will be critical in ensuring that our crew and products meet and exceed expectations, while also creating a motivating work environment for our team and providing a positive customer experience for our valued guests. We believe that a great AGM has the ability to inspire and lead, while also being detail-oriented and proactive in problem-solving.

If you are a driven individual who is passionate about the food industry and enjoys working in a collaborative and dynamic environment, we encourage you to apply. You will have the opportunity to make a meaningful impact on our business and work with a team that is dedicated to providing the highest quality service to our customers.

Supervisory Responsibilities:

The AGM will supervise the crew, trainers, bartenders, shift leaders, and bar manager.

Duties and Responsibilities:

• Create and maintain a positive and motivating work environment
• Meet product metrics and uphold food safety and product quality standards
• Oversee bar management and metrics
• Assist in the curation of shop culture and market awareness through marketing
• Create and Maintain a Positive and Motivating Work Environment
• Execute a high level of communication skills in both positive and negative situations. The AGM must always have a “set up for success” mindset.
• Responsible for the life cycle of the employee: Hiring, Training, Scheduling, Progressive Disciplinary Action, Terminations, Position Changes
• Maintain and meet SPMH and Labor metrics.
• Lead, motivate, and support the team through coaching, recognition, and accountability.

Meet Product Metrics and Uphold Food Safety and Product Quality Standards

• Accurately forecast food sales to set ordering, prep, and stocking PARS.
• Ensure that food orders are placed and received correctly. Able to communicate with Sysco to solve any product issues.
• Create and maintain storage and organization expectations.
• Complete all product related admin tasks (invoices and inventory) in a timely manner to set Monday financials up for success for the GM.

Oversee Bar Management and Metrics

• Understand bar terminology and how to apply this knowledge to day-to-day operations.
• Understand and uphold all local and national alcohol laws and compliance.
• Oversee and provide feedback on bar invoices, pricing, and shop specific promos.
• Support the planning and execution of shop bar events.
• Oversee the bar “people” practices: Bar meetings, Staffing and Scheduling, Progressive disciplinary action, Terminations

Assist In the Curation of Shop Culture and Market Awareness Through Marketing

• Ensure that marketing (social media, reviews, product drops, and events) expectations and metrics are met based on the Market Lead Program outline.
• Support and maintain positive relationships with current and new partners.
• Verify that all HQ required promos are marketed, trained, and executed.
• Assist in the event planning process and ensure that they are brand aligned with the intent to grow sales and curate unique shop culture.

Required Experience, Skills & Abilities:

• Think “shop first” / customer first
• Demonstrate integrity
• Demonstrate self-direction
• Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware.
• Food and Alcohol Service Safety certifications (ServeSafe, T.I.P.S)
• Willingness to solve complicated problems and see projects through to completion
• Analytical skills to study problems and records and identify solutions
• Team-oriented attitude
• Ability to manage time and effectively prioritize numerous projects at one time
• Strong interpersonal skills to develop and maintain crew relationships and influence behavior
• Training complete for all positions: crew, trainer, bartender, and shift leader
• 3 Years working in a fast-casual setting.
• 1 year working in management or similar experience.

Working Conditions:

• Ability to lift 50lbs
• Stamina to work a 10-hour shift
• Ability to work under mentally and physically stressful situations
• Ability to work in team environment with high levels of collaboration
• Must be comfortable with marijuana themed culture
• 4 week out of state training required before store opening. Housing, travel and per diem provided. 
• Ability to handle a variety of foods including meat, cheese, breads, sauces, and vegetables.
• Ability to bend, reach, and maneuver in tight workspaces 
• Consistent access to a working smart phone 

Please note that this job description is not a comprehensive list of activities, duties and responsibilities that are required of this position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice