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Form of workAdditional Information: This hotel is owned and operated by an independent franchisee, Palmer-Gosnell Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
- Supervises Front Desk, and Housekeeping: hiring, training and development, performance evaluations, and assist with associate retention.
- Maintains Quality Assurance and Guest Service Survey scores within Marriott Green Zone.
- Assists General Manager in the development of the hotel's annual budget. Monitors performance against plan.
- Maintains cost control systems for staffing, Housekeeping and FOH inventory.
- Contributes to the profitability and guest satisfaction perception of all hotel departments.
- Enforces Hotel and PGH policies and procedures.
- Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
- Works with Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting. Schedules staff according to labor standards and forecasted occupancy.
- Prepares daily assignments for Housekeeping and Front Office associates.
- Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts.
- Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
- Maintains productivity and labor cost goals.
- Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits and supplies.
- Conducts monthly department meetings.
- Attends weekly staff meetings.
- Acts as Manager on Duty as required.
- Completes projects as determined by General Manager.
- Other duties as assigned, of which the associate is capable of performing.
Requirements:
- High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area
- Ability to work without supervision, to organize and track multiple projects with large amount of detail necessary
- Ability to speak, read, write and understand the English language
- Ability to read and write to facilitate the communication process
- Possess good communication skills, both verbal and written
- Ability to access and accurately input information using a moderately complex computer system
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
- Ability to effectively deal with associates requests and complaints.
- Ability to meet deadlines and work well in pressure situations
- Commitment to exceptional guest service
- Positive attitude
Additional Compensation:
- Bonuses
- Store Discounts
- Other forms
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Schedule:
- Weekends required
- Holidays required
- Day shift
- Night shift
- 10 hour shift
- 12 hour shift
- On call
- Overnight shift
This Job Is:
- A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks)
- Open to applicants who do not have a college diploma
This company is an equal opportunity employer.
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