Assistant General Manager (Agm)

As the Assistant General Manager you will work with the General Manager to ensure the efficient operation of the hotel that provides levels of service that consistently exceeds visitor, guest and ownership expectations. This position will oversee all front office personnel including guest reception, night housekeeping staff, shuttle drivers, and oversee all other staff scheduled during your shift. To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards.

Primary Responsibilities

· Serve as Manager on Duty as needed.

· Work front desk shifts as needed.

· Reach the overall success targets of the hotel, measured by financial, operational and guest satisfaction performance targets.

· Manage daily hotel operations and provide overall leadership in the hotel's effort to deliver financial profitability, operational excellence and outstanding guest service.

· Ensure guest and team member satisfaction.

· Monitor and develop team member performance by providing supervision, scheduling and professional development, conducting counseling and evaluations, and delivering recognition and rewards.

· Recruit, interview and train team members.

· Oversee service quality, operational efficiency, guest satisfaction, corporate standards compliance and service and financial measurements.

· Identify operational performance, productivity and efficiency gaps and develops and implements procedures to correct those deficiencies.

· Other duties as assigned.

· To ensure accurate and timeliness submission of all reports and administrative work. To include but not limited to; AR, SALT, Honors enrollment, audit packet review, etc.

· All shifts may be required; 2nd shift/PM shift is a main shift.

· All other duties assigned by the General Manager or Management Company.

Qualifications

· Minimum of two to five years of experience in hospitality, customer service or front office operations.

· Outstanding skills in the following areas: customer service, verbal and written communication, relationship development, problem solving, attention to detail and organization.

· Ability to work a flexible schedule that includes evenings and weekends.

· High proficiency with technology, especially hotel reservation systems, the Microsoft Office Suite and Internet.

· Ability to push, pull, carry and lift 30 pounds on a regular basis throughout the shift. Moving furniture, frequent walking, standing, bending and stair climbing are also regular requirements of the job.

Hilton OnQ and Food/Beverage knowledge a plus.

Job Type: Full-time

Pay: $40,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Job Type: Full-time

Pay: $40,000.00 - $48,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Ability to commute/relocate:

• Cartersville, GA 30121: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 2 years (Preferred)

Work Location: In person