Assistant General Manager

Powerstone Property Management, a leading community association management company in Orange County, is seeking a full-time, experienced Assistant General Manager at one of its communities in Mission Viejo.

Powerstone offers a professional working environment, a competitive salary dependent on experience, and an excellent benefits package, including medical, dental, and life insurance, a matching 401k plan, paid sick leave, vacation, and holidays.

Job Description:

Assist the General Manager in the daily operations of the Homeowners Association. Oversee and supervise the administrative office staff. Interface with the Board of Directors, Committee Members, On-site staff, corporate staff, residents, and vendors.

Essential Functions/Responsibilities:

• Supervise Administrative Coordinator, including training and performance reviews.
• Complete work as assigned by the General Manager, including assisting with the annual budget process and monthly courier articles.
• Act as an intermediary for the General Manager, checking GM voicemails, reviewing correspondence received, proofing outgoing correspondence for grammatical errors, and delegating customer service requests/messages to appropriate staff members.
• Answer telephone calls, screen and refer callers, and provide detailed responses to requests about the Association’s programs and activities.
• Prepare correspondence (i.e., violations, hearings, hearing results, traffic, etc.).
• Supervise and coordinate the daily operation of support services for the Association.
• Oversee, perform, and delegate clerical and support services, such as printing, mail distribution, work order system, inventory, and updating the Association website.
• Establish work procedures and standards to improve the efficiency and effectiveness of the administration office.
• Responsible for ensuring compliance with established corporate standards, policies, and resolutions.
• Review and coordinate with the General Manager to evaluate the work and performance of subordinates.
• Prepare semi-monthly Associations Regular Session Board Packets.
• Attend all Regular Session Board meetings, take and transcribe minutes from meetings (preparing Board memorandums and resolutions), and load the Regular Session Board package onto Board tablets.
• Verify all Regular Session action items approved by the Board at their Board meetings are processed.
• Verify that the annual calendar is updated with all meeting dates and important Association events.
• Maintain corporate document files consisting of grand deeds, real property documents, by-laws, and other original documents relating to the Association’s real property of governance and maintain individual files for homeowners.
• Prepare, facilitate, and maintain Association contract files, including related insurance, labor code, licenses, and other legal requirements.
• Coordinate annual Board of Directors election by preparing information for mailing.
• Cross-train other departments and be the staff point of contact. Liaison to the committees and communicate with the General Manager regarding items of concern.
• Other duties as assigned.

Requirements:

• High school diploma, Junior college-level knowledge of business English, and excellent written and verbal communication skills.
• Ability to work flexible hours, including work nights and weekends.
• Excellent organization skills, detail-oriented, able to multi-task in a fast-paced environment.
• Exceptional customer service skills.
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to perform diverse administrative functions, basic math, and accounting skills.
• Excellent problem-solving and analytical skills
• Manage priorities to ensure deadlines are met.
• Follow complex instructions and exercise independent judgment.
• Maintain a valid Driver’s License with a clean driving record.

Work Location: On-Site

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Mission Viejo, CA: Relocate before starting work (Required)

Work Location: In person