Assistant General Manager

AGM

You are a Hospitality Professional working your way up the ladder of success. You have earned the trust of the General Manager to oversee a team that delivers operational excellence. As the GM's "go to" manager, you are a leader working every day to ensure guests are wowed by a caring, well-trained, and highly motivated staff. In the role of Assistant General Manager, you will:

• Oversee Hotel Operations -- Other managers and supervisors will report to you either directly or indirectly and it is your job to know how to deliver a safe and guest-centric environment, a positive employee experience, and a bottom line that meets or exceeds expectations.
• Walk the Talk -- Walk those parts of the hotel you are in charge of every day. Identify and thank departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. Talk to guests and to staff to ensure all is going as it should, actively listening for where you can help/improve the experience. You should know your team and they should know you.
• Be a Finance Guru -- Set your departments' standards, policies, and procedures and then keep a pulse on operational and financial performance. Actively participate in the budget process. Be proactive vs. simply reactive to ensure your areas are accurately forecasting for optimal staff and supply levels and at the same time maximizing profit, all while delivering an exceptional guest experience. 
• Be a Visionary -- Let your passion for your hotel inspire your staff so they work as a great team of individuals dedicated to doing their best.
• Be the Manager on Duty -- Taking charge of the property when required and training your team -- especially the third shift -- to step into that role as needed.

$95,000 - $100,000 yearly

• To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, and hotel management as well as the ability to evaluate and select among alternative courses of action quickly and accurately.
• This job requires light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently - with a regular need to lift, carry, push, pull or otherwise move objects.
• Long hours, many of which may be spent standing or walking, are often required.
• This role will require the ability to bend, stretch, stoop, and reach repeatedly without difficulty, while working under variable temperatures and noise levels, both outdoors and indoors, and around chemicals, fumes, odor hazards, dust, and mite hazards.
• This role will have a varying schedule each week based on business demands
• Your responsibilities are to oversee daily operations for all departments, such as the housekeeping, front desks, and maintenance departments, while also improving your hotel’s public image, revenue, and growth, hiring and training new staff, and handling guest relations to ensure a high-quality experience that can lead to improved customer relations

• This role requires at least seven to ten years of progressive management experience in a hotel or related field.
• A 4-year college degree in Hospitality or Business Management is preferred together with prior hotel management experience in the Food and beverage and Rooms areas.
• Ideal candidates will have held roles as the department head of multiple departments or has been General Manager of limited-service hotels. 
• Candidate must have proven leadership and management skills.
•  Strong attention to detail

When you become part of the Woodcliff team, you enter into a rich tradition of extraordinary hospitality that spans over 35 years. We are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do – serving our valued guests.

Recently named the Best Hotel in Rochester, Woodcliff Hotel Spa has a 30-year legacy of exceptional hospitality. Our iconic hotel, spa, restaurant, and golf course, are quietly situated atop the highest point in Monroe County, offering stunning views of the Bristol Hills and Rochester skyline.

While Woodcliff is undoubtedly a stunning property, it is our team members who truly bring it to life. Their dedication has propelled us to become an industry-leading hotel for over 30 years. If you share our unwavering passion for hospitality that exceeds expectations, we eagerly await hearing from you.