Assistant General Manager

Job Overview

The Assistant General Manager must be professional, dependable, enthusiastic, and friendly. The Assistant General Manager must work well under pressure, have previous restaurant management experience, and be excited to join a team that is dedicated to detail. This position is to assist the General Manager in accountability for the store’s performance and requires strong organizational and communication skills to drive our commitment to excellent guest service and high-quality dining! Overall responsibilities include team leadership and motivation, overall financial management, guest satisfaction, and additional administrative tasks.

Responsibilities and Duties

Oversee coordination of the entire restaurant operation, including front-of-house and back-of-house

• Deliver superior guest services and ensure absolute customer satisfaction
• Respond efficiently to customer complaints
• Enforce and offer the best quality of products possible
• Organize and supervise shifts
• Appraise personnel’s performance and provide feedback to keep them upbeat and productive
• Estimate consumption, forecast requirements, and maintain inventory
• Track compliance with sanitation and safety rules and regulations
• Control costs and cut waste
• Successfully promote and publicize the brand
• Nurture a positive working environment and lead by example as restaurant supervisor
• Track operations and start corrective actions

Requirements

At least 21 years of age and has earned a High School diploma or GED

• 2 or more years of restaurant management experience managing a team of 15 or more employees at a time, interacting frequently with guests and coaching employees to assume increasingly challenging roles
• Demonstrated career experience in customer service management
• Extensive food and beverage knowledge
• Acute financial management skills
• Available to work flexible hours including weekends, evenings, and holidays
• Experience with Windows and MS Office, Aloha, HotSchedules and an understanding of inventory control systems is a plus
• Ability to understand and follow specific recipes, processes and systems with precision and consistency
• Possess strong organizational skills and can effectively prioritize needs (solid multitasker)
• Thrives in a fast-paced, high-pressure environment
• Able to take direction as well as delegate tasks accordingly
• Demonstrates strong interpersonal communication skills; able to easily interact with diverse employees, bilingual (English/Spanish) a plus
• Able to lift and carry at least 30 lbs. and stand for 8 plus hours