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SalaryContinental General - Austin, Texas
Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, great culture, and a relaxed environment.This position allows for a hybrid work environment.Join our team to help make a difference in the lives of others!
About Continental General
Headquartered in Austin, Texas, Continental General was incorporated as a life, accident & health insurance company in 1961. Our family of companies and strategic partners provide administrative services to over 100,000 policyholders. We are committed to the continuous development of our infrastructure, processes, and our people. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions
The Position:
We are looking for a full-time Call Center Claim Service Representative to answer and respond to inbound telephone inquiries from policyholders or their representatives, and to provide a commitment to exceptional customer service relating to their insurance policy benefits or claims inquiries. A formal in-house training program will be provided.
Essential Job Functions and Responsibilities
Listen and empathize with policyholders and/or their representatives to understand their needs and resolve any issues they may express regarding moderately complex inquiries, policy coverage's and/or their claim status.
Ability to work quickly and accurately.
Ability to read and interpret policy language.
Complete necessary new pending claim follow-ups in a timely manner.
Provide policyholders with their claim status through verbal and written communication.
Contact policyholders and/or providers as needed to obtain missing claim information.
Maintain thorough and objective phone calls in a professional manner.
Ability to document call detail accurately in a concise manner.
Comply with HIPAA regulations.
Perform other duties as assigned.
Requirements:
Ability to communicate clearly and effectively, both verbally and in writing.
Ability to handle customer interactions in a calm, professional, friendly and patient manner.
Ability to quickly adapt to changes either within the department or during the daily work assignments.
Excellent organizational, multitasking, the ability to prioritize, and great time management skills.
Attention to detail.
Ability to work independently and in a team environment, and display a positive attitude in an effort to meet department goals.
Ability to work within a Windows Operating system and Microsoft Office Products.
Regular attendance, punctuality and phone availability is essential.
Ability to engage on phone to answer questions.
Note: Applicants must be authorized to work for a U.S. employer without sponsorship. We are unable to sponsor or take over sponsorship of an Employment Visa at this time or at any time in the future.
Education: High school diploma or equivalent.
Experience: 2 to 4 years of call center customer service experience.
Insurance industry background is preferred.
Ability to meet deadlines and manage multiple priorities
Excellent problem-solving skills
Great Customer Service Skills
