Assistant General Manager

Job Title: Assistant General Manager

Reports To: General Manager

SUMMARY

We're looking for an Assistant General Manager who excels in shop operations and craves the challenge of taking their career to the next level. This is you if...you're collaborative yet decisive. You know that being part of a team requires a spirit of partnership and the desire to help others grow. You are adept at managing budgets, focused on process and procedure and driven to ensure customer satisfaction. You're enthusiastic, optimistic and eager to contribute wherever you can.

RESPONSIBILITIES

• Partner with the GM to lead staff to ensure the shop runs quickly and efficiently
• Consistently review shop operations to identify any problems, concerns and opportunities for improvement
• Manage with integrity and knowledge to promote the culture and beliefs of Sweet Cow
• Contribute to the success of the shop by managing operations according to Sweet Cow standards
• Provide coaching and feedback to team members and assess performance on an ongoing basis
• Create a positive customer experience by delivering a high level of service and ensuring all team members engage in conversations with customers to understand their needs and exceed their expectations
• Lead and motivate team members through positive and respectful leadership
• Communicate effectively in order to ensure that the excellent shop operations are consistently achieved
• Effectively communicate to the team as directed by the GM
• Train and coach staff in customer service principles and practices
• Establish and delegate work duties in each area utilizing guidelines and check lists
• Follow Sweet Cow's operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and customers
• Lead a positive team environment by recognizing and reinforcing individual and team accomplishments
• Manage the shop to meet Sweet Cow standards in quality, food safety, and cleanliness
• Train, develop, and manage shop team members and shift leads
• Follow inventory control procedures and guidelines
• Assist with scheduling, expense tracking, labor management, and local shop marketing

KNOWLEDGE/SKILLS/REQUIREMENTS

• Knowledge of shop environment
• Team building and interpersonal skills
• Ability to use discretion in providing direction to others
• Must be able to develop and maintain effective working relationships
• Ability to lead a team and communicate efficiently, both verbally and in writing
• Must thrive in a fast paced work environment
• Must have a strong work ethic and accountability
• Exceptional time management and organization skills
• Ability to provide exceptional customer service that exceeds expectations
• Willingness and ability to work nights, weekends and holidays
• Must be a minimum of 21 years of age
• Ability to exercise independent judgment

EXPERIENCE

• High School diploma or GED required
• Minimum of one year prior progressively responsible and related service industry experience and one year of management and/or leadership experience