Assistant General Manager ($17-$19)

Wingstop is looking for enthusiastic, motivated, and dedicated individuals to join our family as we continue to grow everyday!

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

People are your passion. You enjoy connecting with others and you easily create community. You treat each guest that walks through the door like family. You inspire your team members to perform to their highest ability. You know that your restaurant is only as successful as the team running the show.

WHAT YOU’LL DO

In the Assistant General Manager role, you will:

· Support the General Manager in day-to-day operations of the restaurant.

· Direct the daily operations of a restaurant in the General Manager’s absence.

· Ensure the restaurant environment is always safe for both team members and guests.

· Greet all guests arriving at the restaurant in a timely manner.

· Handle all orders and inquiries in a friendly and professional manner.

· Immediately notify the General Manager of all guest issues or complaints.

· Resolve low level guest issues with efficiency and a positive attitude.

· Control cash, property, product, and equipment.

· Build sales and control labor and food costs.

· Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the facilities department.

· Coach, mentor, and develop team members to ensure a high-performing restaurant team.

· Leverage the support of the Restaurant Support Center.

· Ensure all risk management issues follow company standards.

WHO YOU ARE

HUMBLE: You are more than just a leader – you are a mentor to the members of your team. You know that a top-performing restaurant comes from a top-performing team. You help your team members grow personally and professionally, understanding that there is always room for expansion in excellence.

HUNGRY: You have never met a goal you couldn’t achieve. You love outlining action plans and setting them into motion.

SMART: You are an ongoing learner. You have an insatiable curiosity and are continuously looking for ways to excel further. You also have emotional intelligence and can create genuine connections with your team and the guests.

SERVICE-MINDED: You have a genuine desire to serve both the guests and your team members. You are outgoing, friendly, and positive. You maintain a calm, tactful demeanor when dealing with difficult situations. You create the culture in the restaurant through respect, recognition, and reward.

ENTREPRENEURIAL: You come to work every day with an owner’s mindset. You are the General Managers right-hand team member, and you are confident stepping into that role when necessary.

AUTHENTIC: You show up to work as your best self every single day. You give 100% to the task at hand and thoroughly support your team and the guests.

FUN: You understand that Wingstop isn’t just about chicken – it’s about the experience. You bring your unique flavor to every guest and team member interaction.

A DAY IN THE LIFE

So, what does a typical workday look like to a Wing Expert in this role? Your day will consist of many different things. Below are some areas you should expect to work in daily:

· Ensure each guest receives outstanding guest service by providing a friendly environment.

· Adhere to all company policies and operational procedures in accordance with the Operations Manual and Visual QSC in WingYou.

· Train, develop and communicate with all staff as well as assess performance on a regular basis.

· Resolves guest complaints with efficiency and with a positive attitude.

· Facilities Maintenance to include proper cleaning and sanitation, and repairs or replacement of damaged small wares or equipment.

· Follows team member and guest safety procedures.

· Ensures proper staffing, to include labor control

· Plan and assign daily goals, tasks, and assignments. Assure proper completion through follow-up.

· Takes all precautions to ensure food safety to include date checks, ensuring time and temps charts are honestly and accurately completed, and proper storage of food grade items.

· Situational Awareness of what is going on throughout the entire restaurant.

· Understand and can perform daily cash management procedures, including cashier checkouts.

· Any other duties assigned by General Manager.

Minimum Requirements:

• Previous restaurant experience is a plus
• Must be at least 18 years of age
• Maintain dependable schedule and predictable attendance
• Have reliable transportation

No one does wings like us because no one cares like us. We take pride in being the ones who serve the world flavor.

We would love for you to join our family!

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have open availability?
• Why are you looking to join the Wingstop Corporate Restaurant Team?
• Are you willing to undergo a background check?
• Are you 18 years of age at minimum?

Experience:

• Restaurant management: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person