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Form of workASSISTANT FRONT OFFICE MANAGER for Le Meridien Hotel. This role requires prior hotel front desk management or supervisory experience.
WHO YOU ARE
You are an up-and-coming leader with prior hotel front desk supervisory experience. You are the “go-to” person for others and enjoy sharing your knowledge on how to deliver an unforgettable experience to guests. You’re great at anticipating needs, and others feel like you’re always one step ahead because what they need is done before they even ask. You thrive in a fast-paced work environment with new and exciting challenges every day and adapt to rapid changes in priorities. Your standards for guest satisfaction are very high, and you build a culture of excellence among your team. Practical and approachable, you take pride in your team and the overall success of the hotel.
WHAT YOU DO
You will be responsible for assisting the Front Office Manager with all Front Office operations, including Bell Staff, Guest Services and Front Desk. You will be the evening Manager on Duty and a primary contact for guests and other hotel departments. You will delegate effectively, demonstrate initiative, take ownership of issues, and have good critical thinking skills. As a manager, you will direct and work with managers and associates to successfully execute all Front Office operations, including but not limited to ensuring efficient guest registration, check out, telephone service, billing, guest problem resolution, bell and shuttle services, valet parking, and emergency response. You will assign specific tasks to Front Desk and Guest Service associates as applicable and necessary as well as provide ongoing training and support to Front Desk Agents and Guest Service Agents. In addition, you will work to establish a safe and secure environment for all guests and associates. You will strive to continually improve guest and associate’s satisfaction and maximize the financial performance of the department
WHERE YOU WORK
Ripe with contemporary calm and artful sophistication, Le Méridien Chicago - Oakbrook Center is situated adjacent to its eponymous shopping destination in Oak Brook, Illinois. From this superb vantage point, hotel guests can access Oak Brook's most prominent attractions with ease, including Drury Lane Theatre, the Elmhurst Art Museum and downtown Chicago. Providing an inspiring setting to work and play, our guest rooms and suites feature contemporary artwork, luxurious bedding, and state-of-the-art technology.
JOB REQUIREMENTS
- Previous hotel front desk supervisory or management experience is required including thorough knowledge of all aspects of hotel front desk operations
- This role involves a flexible schedule which may require working days, nights, weekends, and holidays
- Must be able to speak, read, write, and understand English
- Good knowledge of computers including Microsoft Office, with Marriott LightSpeed, Galaxy, MARSHA experience a plus
- Strong leadership skills and ability to effectively select, motivate, develop, and retain staff
- Ability to manage change effectively with clear, concise written and verbal communication skills
- Team building effectiveness with superb organizational skills to include time management, delegation and managing multiple priorities in a fast-paced environment
- Ability to walk and stand for hours at a time
- Possess drive to create a fun, rewarding and professional work environment
WHAT WE OFFER
- Competitive rate of pay
- Annual bonus program
- Full Medical Benefits
- PTO
- 401K Match
- Free shift meal
- Hotel Discounts!
We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business need.
