AddressAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The Assistant Restaurant & Room Service Manager is responsible for supporting the Department Head for the Hotel's Food & Beverage Outlets. Responsibilites include to maintain and improve the operation of the hotel's restaurant and room services departments. The ideal candidate will accomplish this by monitoring the daily functions of the department.
Responsibilities include:
- Support hotel leadership by developing and assuming key management responsibilities
- Assume the role of liaison between all departments within the Food & Beverage division and all other hotel departments
- Supervise departmental performance and provide them council
- Manage hourly room service and restaurant employees through scheduling, payroll, training, coaching, evaluating and hiring
- Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
- Monitor ordering, labor cost, and quality and consistency on a daily basis ensuring financial performance and control
- Ensure proper safety and sanitation of all kitchen facilities and equipment
- Organize and facilitate departmental meetings, training and goals setting
Salary Range: $56,800 - $79,400
Qualifications
- Previous experience in Hotel Room Service, Stewarding, Fine Dining, and Beverage strongly preferred.
- Possess strong leadership, communication, organization and relationship skills
- Experience with training, financial management and customer service
- Proficient in general computer knowledge
- A true desire to exceed guest expectations in a fast paced customer service environment
- Previous luxury brand experience preferred
- Previous experience with managing in a union environment strongly preferred
- Ability to work a flexible schedule including nights, weekends, and holidays
