Assistant Dispensary Manager

Assistant General Manager, People

Salary: $55,000
Job Type: Full-time
Location: In-person, Salisbury, MA

As the Assistant General Manager of People at Road Trip, you play a pivotal role in leading the charge for an unparalleled guest experience. Reporting to the General Manager, you excel in providing on-the-fly solutions, swiftly diffusing objections from both staff and customers. Your focus extends beyond operations; you are the driving force in all things people. Leading coaching, development, and training initiatives, you cultivate an atmosphere of unwavering support for our dynamic team and customers alike. If you're passionate about creating positive connections, overcoming challenges, and shaping a thriving people-centric environment.

RESPONSIBILITIES

Team & Sales Excellence
● Partner with the Dispensary Manager (GM) to ensure goals, targets, and accountability of the team are aligned.
● Oversee the team in achieving their day-to-day goals, are given consistent feedback, regular touch bases, performance reviews, and successful objects that are aligned with Road Trip.
● Maintains dispensary operations by adhering to Road Trip’s Policies & Procedures for the dispensary and fully comply with state recreational cannabis regulations.
● Creates a selling culture through consistent staff training, goal settings, contests, etc.
● Is an active presence on the sales floor to maintain an understanding of areas of success, opportunity and ensure the drive for sales is always present.
● Ensure in store marketing, signage and customer information is up to date, branded and educational.
● Partner with the Assistant Manager of Operations to ensure appropriate inventory levels support store revenue and drive promotions.
● Continually monitor and analyze dispensary KPIs as how those KPIs impact training and behaviors on the sales floor.
● Manage and inspire internal staff to deliver the highest level of customer experience.
● Represent the company in a professional manner at all times.

Team Journey
● Partner with the GM on overseeing a team of leads and utilize delegation techniques to ensure efficient daily operations of the dispensary and all tasks are completed in a timely manner.
● Drive a culture of positive employee engagement with a strong focus on inclusion & diversity.
● Consistently use successful techniques and company directives to screen, hire, orient and train new dispensary staff.
● Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership.

● Identify and address employee issues on a timely basis. Document appropriately, communicate the situation to your supervisor and the human resources department, and terminate properly when necessary.

● Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, time sheets, change of status forms, etc.).

Operational Excellence
● Maintaining all aspects of dispensary operation in strict compliance with Cannabis Control Commission, municipal, and state legal regulations and requirements.
● Initiating and maintaining positive relationships with abutting businesses and neighborhood groups and associations.
● Effectively manage cash controls and financial reporting. Ensure POS, cash outs, bank logs, inventory and deposits are accurate and executed according to Road Trip standard.
● Partner with the Assistant Manager of Operations to ensure accurate inventory records are maintained in compliance with the CCC.

QUALIFICATIONS
● Must be 21 years of age or older as required by the Massachusetts Cannabis Commission.
● Able to pass all background checks as mandated by the Massachusetts Cannabis Commission.
● Maintain regular and punctual attendance.
● Fluent in MS Office application suite, with emphasis on Word and Excel. Must be willing to learn accounting, tracking and inventory control applications.

REQUIRED EXPERIENCE
● Minimum 1 year retail sales management experience of 10+ individuals
● Experience working with Mass. Seed to Sale System from METRC
● Experience working with Dutchie POS
● Experience working in a highly regulated industry

WORKING CONDITIONS
● Able to accommodate scheduling that may include varied shifts, weekends and some holidays.
● Able to escort and assist customers with disabilities in navigating the dispensary, registers, entrances and exits.

PHYSICAL REQUIREMENTS
● The person in this position frequently communicates with staff. Must be able to exchange accurate information about product availability/offerings.
● Frequently operates computer/POS systems and other standard office equipment such as printers, phones and photocopy machines.
● The person in this position must be able to remain in a stationary position when accessing inventory or when operating the computer.
● The person in this position must be able to observe and assess delivery operations via cameras and monitor delivery activity.
● Frequently communicates with other staff via Walkie Talkie or Headset.
● Constantly positions self throughout the day when conducting inventory counts, receiving deliveries or examining merchandise by maintaining the computer and completing reports.
● Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Salisbury, MA: Relocate before starting work (Required)

Work Location: In person