Assistant Director

Assistant Director
Department of Military Operations
Exempt, Regular, Full-Time, Pay Grade 2.1
Job Location: Fort Drum, NY
University of Maryland Global Campus (UMGC) seeks an Assistant Director, Department of Military Operations.
SPECIFIC RESPONSIBILITIES INCLUDE:

• Monitor and evaluate employee productivity and performance through various channels, including observations in employee's environment as it pertains to customer service and knowledge of the military programs.
• Create and evaluate statistics for strategic decision-making.
• Supervise and direct the day-to-day operations of all military locations/affiliations to include but not limited to National Testing Centers, Student Service centers, and military instillations.
• Collaborate with the Director and make recommendations for individual and team training needs, opportunities, and business process improvements to ensure that department service levels and quality assurance standards are met.
• Develop and implement outreach campaigns to market UMGC programs and increase awareness within the military community.
• Perform other job-related duties as assigned.
• Some evening, weekend hours and traveling is required to military sites as identified in the Western Region of UMGC operations.

REQUIRED EDUCATION AND EXPERIENCE:

• BA/BS degree required and a minimum of one year of experience managing and supervising others in a higher education or customer service support environment.
• The successful candidate will have strong written and oral communication and interpersonal skills for both one-on-one interactions and group presentations; knowledge of People Soft and MS Office; strong leadership and management skills; is a proactive problem solver; and have the ability to work with diverse populations.
• 1 year supervisor experience

PREFERRED EDUCATION AND EXPERIENCE:

• Candidates with experience in higher education, military affairs, academic advising, recruitment, marketing, or customer service are preferred.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.