Assistant Dining Room Manager

• Full time position
• Weekend availability 
• Wage $18-$20

GENERAL SUMMARY:

The Assistant Dining Room Manager is responsible for assisting the Dining Room Manager with the planning, organizing, directing and coordinating all Dining Room activities. Ensures efficient operation of department, staffing, training, and scheduling of employees. Checks deliveries and provides coverage for any area/server station in the absence of scheduled Dining Room staff. Ensures that courteous and efficient services are delivered. Provides a quality service which exceeds the residents/guests expectations and Community standards.

PRINCIPLE DUTIES:
1. Responsible for supporting events and banquets, supervision of various dining venues.

2.In the absence of the Dining Room Manager, supervises the physical appearance of the Dining Room area and server stations including table pedestals, table place settings, chairs, floors, drapes and lighting.

3. Coordinates the seating of the residents and guests in an efficient, courteous manner.
4. Assists the Dining Room Manager on all shifts, staffing, scheduling, counseling, and orientation evaluation of Dining Room Staff.
5. Schedules stations and work assignments for the wait staff and check out servers to make sure standards are met.
6. Records meal counts, reservations and additional charges. Complete knowledge of point of-sale (POS) system.
7. Confers with Dining Room Manager regarding Dining Room status.
8. Confers with Executive Chef and Director of Food & Beverage regarding any food, staffing or service issues.
9. Cross-trained with dietary aides.
10. Reports damage on broken equipment to Food & Beverage Director.
11. Waits tables and provides beverage and bar services as needed.
12. Participates in cost control measures.
13. Participates in food or beverage inventories as needed.
14. Attends in-service training and education sessions as assigned.
15. Performs specific work duties and responsibilities as assigned by Manager.

HOSPITALITY FOCUS:
The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
1. We greet residents, employees and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable. 6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask "Is there anything else I can do for you?"
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

QUALIFICATIONS:

1. High school diploma or equivalent. A minimum of two years supervisory experience within fine restaurant, club, hotel or similar institution.
2. Ability to demonstrate strong leadership skills. Ability to make quick decisions in high stress situations. Well organized.
3. Ability to work flexible schedule including weekends and holidays, seven (7) days per week
4. Ability to interpret and explain menu, refer or answer questions, coordinate meal service process and understand requests.
5. Excellent customer service skills. Ability to communicate with, understand, empathize with, work with, and be tolerant of residents, families, visitors, peers, supervisors and subordinates.
6. State applicable health and/or alcohol compliance card required.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Light to moderate physical effort 90% of the time. Must be able to stand and walk 90% of the work day; ability to stoop, bend and stretch frequently; must be able to lift up to 50 pounds frequently. Must be able to see, hear, and speak. Must be able to read, write and communicate in English.