Assistant Community Manager

About CSC Management

CSC Management is a privately owned, multi-family property. We are a subsidiary of Cooper Street Capital. We own & operate a portfolio of multifamily properties throughout the United States including key markets such as Lexington, Austin, Houston, San Antonio, El Paso, Oklahoma City, Portland, and Spokane - with close to 5,000 units under management. Our mission is to bring our multifamily properties to their full potential; we achieve this through thoughtful capital improvements, effective management, and attention to detail. We strive to provide a safe, vibrant, and welcoming community for every tenant that we serve.

At CSC, our team is our most valued asset. Our organization’s success is fueled by an engaged workforce. We strive to make the cycle of finding and acquiring an apartment for our residents more enjoyable and seamless by working together to achieve common goals, supporting each other to provide superb customer service and pushing ourselves to find new and better ways to solve everyday challenges in the field.

About Our Team

We value hard workers and progressive thinkers who bring diverse experiences and viewpoints to the table. CSC team members are systems thinkers and operational experts. We are performance driven self-starters who embody an entrepreneurial mindset and thrive in being self-directed as well as team-oriented. We enjoy working with a team to build new systems and creatively use existing resources to proactively address issues. We strive for continual improvement and excellence.

About The Role

The Assistant Community Director is the key to success at our property sites. In this position you will assist the Community director with the following; overseeing several rehab and property improvement projects, responsible for all property operations and will manage and coordinate people, activities and available resources in order to maximize occupancy levels and property values. In essence, you will make sure that the property is running smoothly, that tenants are safe and satisfied, and that all facilities and compliance are in great standing. In addition, you will support and/or train the support staff and maintenance team to perform their jobs to the fullest potential.

The Assistant Community Director will work closely with the Community Director to identify property goals and objectives--and to deliver on those goals week to week. The CSC team prides itself on open, honest and transparent communication between all members, so if this is how you operate, this is the team for you.

As a representative of CSC within the industry and community, Assistant Community Director build relationships with their counterparts and project a positive, professional image of the organization to tenants, contractors, and partners. CSC is a fast-paced environment that encourages teamwork and collaboration at all levels of the organization, allowing Community Managers to work independently, but also collaborate across multiple properties and regions.

Responsibilities

Financial

• Ensure that all rents are collected when due and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Approve and submit all invoices to corporate office for payment

Administrative

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
• Ensure that lease files are complete and that completion of leases is being executed properly
• Ensure that the office opens on schedule, is clean, and that model apartments are ready for tours and inspections
• Assist in maintaining records on all aspects of management activity on a daily, weekly and/or monthly basis.
• Communicate all challenges affecting the operation of the property to the Property Manager
• Ensure all calendar activities are conducted in a timely manner to meet required deadlines

Resident Relations

• Maintain positive customer service attitude that contributes to a vibrant community
• Perform inspections with residents for all move-‐in/move-‐outs
• Review and track all notices to vacate to determine the cause of the move-‐out
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

Maintenance

• Physically walk and inspect property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of unit
• Update ‘Make Ready Board’ daily. Coordinate with maintenance and make-‐ready staff to ensure timely recondition of apartments after move-‐out

Safety

• Report all liability and property incidents to Property Manager immediately.

Marketing + Leasing

• Conduct market surveys monthly. Conduct or shop comparables and be aware of neighborhood market conditions
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Approve and sign all lease paperwork and addenda
• Complete leasing goals weekly

General

• Perform a variety of position related tasks as requested by the Property Manager or CSC leadership team

Minimum Requirements

• 2 years experience assisting management of apartment properties
• Proficient knowledge of Microsoft Office Suite, Email, Dropbox, Google Drive, OneSite, and Entrada
• Knowledge in basic accounting, reading financial statements, and managing budgets

CSC is proud to provide its team members with...

• Comprehensive benefits package including Medical, Dental & Vision plan options
• 401K Matching
• On-going training and development in topics relevant to the Property Management industry
• Paid time off, including vacation, sick and personal time off, as well as paid holidays
• Performance Bonus Programs
• Housing discount programs

CSC is committed to equal employment opportunity. We will not discriminate against employees, or applicants for employment, on any legally-recognized basis including, but not limited to: veteran status, marital status, military status, race, age, gender, religion, sexual orientation or national origin.'
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This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Property Management: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person