Assistant Branch Manager And Lender

Job Title: Assistant Branch Manager and Lender

Department: Operations, Tuscola

Reports To: Market President and Bank Manager

FLSA Status: Exempt

Type of Position:Full-Time

Job Summary

The Assistant Branch Manager works directly with the Market President and the Branch Manager to oversee all aspects of Branch operations and Consumer Lending. Provide leadership and guidance for employees by providing excellent customer service with the highest degree of accuracy and professionalism. The position will assist in ensuring the branch is achieving the most profitable deposit and loan relationships and that it is performing in an operationally compliant and regulatory sound manner. The Assistant Branch Manager performs any task in the absence of the bank Manager and their supporting staff. The position will work with management to prepare for contingencies and assume critical responsibilities when needed. The position will also assume a variety of duties to better serve our customers by understanding and implementing our core values. The position requires a person that is individually driven, team-oriented, and thrives on delivering highly personalized customer service.

Assistant Branch Manager Duties and Responsibilities:

1.Supervise the Branch in the absence of Branch Manager.

2.Open/Close branch as needed.

3.Open new accounts and perform account changes/updates.

4.Handle/Follow up on customer questions and support.

5.Oversee teller line and drive-up area to ensure all transactions are done accurately.

6.Assist in hiring, training, and coaching employees of the branch

7.Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and at-large ATM offerings.

8.Maintain a comprehensive knowledge on policies, rules, and regulations.

9.Insure that every employee within their Bank represents the vision and mission of TrustBank while setting the tone for the culture within their location.

10.Coach less experienced staff on a regular basis.

11.Oversee staff scheduling.

12.Help support lenders at the branch by assisting in collecting documents to assist the loan process.

13.Attend meetings as needed/required.

14.Participate in community events supporting the bank's visibility and outreach

15.Perform other duties as assigned.

Consumer Lender Duties and Responsibilities:

1. Must register with the Nationwide Mortgage Licensing System and Registry (NMLS)

2.Interviews consumer and residential loan applicants, collects and analyzes financial and related data.

3.May be responsible for entering data into the bank's loan processing system and preparing proposals and correspondence to the borrower.

4.Assists potential borrowers by explaining the loan process and follows-up with applicants.

5.Takes ownership of customer concerns and questions and works with the customer closely to bring the loan to close.

6.Submit loan requests to underwriting, if necessary, for formal qualification and approval.

7.Works with Senior Lender and Branch Manager to ensure loan portfolio and production is meeting expectations.

8.Uses knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure profitability and safety and soundness of the portfolio.

9.Attend required loan officer meetings and compile any required reports.

Traits/Characteristics of Successful Assistant Branch Manager

•Strong frontline experience in a bank branch.

•Effective problem-solving and decision making skills

•Excellent probing and listening skills to uncover customer needs

•Excellent interpersonal, verbal and written communication skills

•Self-motivated, assertive, perform well in a customer services environment and interact with customer and team members in a professional and personable manner, and perform well in potentially stressful situations requiring tact, diplomacy, integrity, and confidentiality

•Attention to detail and a strong acumen for consumer financial information

•Strong time management and follow-up skills

•Presents him/herself in a professional manner

Working Conditions and Essential Functions

This is a full-time exempt position, working a minimum of 40-hours per week and longer may be warranted to meet the demands of the job or other duties as assigned. Hours will vary depending on the needs of the bank. Well-lit office environment and the noise level is usually moderate. The role routinely uses standard office equipment. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms, and talk, or hear. Ability to lift 25-pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus. Travel 10%.

TrustBank Core Values

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. Understand the highly confidential nature of the information being worked with on a daily basis.

Disclosures

TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated October 30, 2023

Education and Experience

•Minimum of two years of financial institution assistant management experience and consumer or residential lending or equivalent financial services experience.

•Job experience with extensive customer contact in banking

•Prior supervisory or management experience is a plus

•Business degree or higher in business or a related field, accounting finance, economics, is a plus

•Microsoft 365, internet proficiency, and loan systems experience

Required Skills and Abilities

Must have the ability to motivate employees in a team environment. Excellent communication and organization skills as well as strong problem solving skills are needed to effectively set the best example to employees. Self-motivation is key. Must have a basic understanding of debits and credits and overall strong basic math skills. Must have the ability to analyze consumer financials for lending purposes. Strong overall PC literacy.

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