Assistant Branch Manager

Financial Resources FCU has been designated one of the Best Places to Work in NJ for 2022 and 2023! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team members have voted us for Best Places to Work in NJ!

Financial Resources Federal Credit Union (FRFCU) is looking for an energetic, Assistant Branch Manager to join our Jersey City, NJ team in putting people first and making a difference in peoples’ lives! We are seeking banking professionals with management experience with a passion for client servicing and experienced in acquiring, retaining and expanding banking relationships of our members while demonstrating the FRFCU culture!

Financial Resources is a not-for-profit federal credit union with locations in Somerset, Hunterdon, Middlesex and Hudson Counties. Coming soon to Essex County! With a history of serving our members for more than 100 years, we have grown to more than $550 million in assets serving more than 26,000 members with 6 public access branches and a team of 100 employees. We are available Nationwide!

We are looking for someone who exemplifies the following traits:

• Caring
• Initiative
• Strong Ethics
• Job Knowledge
• Self-Development
• Results Driven
• Teamwork
• Leadership
• Decision Making
• Employee Development

Some of your essential duties will include, but are not limited to:

• Develop rapport and build lasting relationships with members through friendly conversation and active listening.
• Meet members’ needs by conducting accurate needs assessments, inform members on how to conduct their financial needs, and provide service that meets the credit unions standards and quality of service as indicated in our guiding principles.
• Process member transactions such as deposits, withdrawals, transfers, and payments, accurately and efficiently. Organize, and safeguard cash and other negotiable bank items.
• Open accounts, enter consumer loan applications. Real estate secured loan applications can only be entered and closed if registered as a Mortgage Loan Originator (MLO).
• Check on branch’s loan status to ensure that all approved loans are closed. Ensure that all loan exception report items are corrected.
• Meet branch sales goals by describing the benefits of and suggesting appropriate products and services that meet members’ needs.
• Coach branch team to cross sell products and services by determining member needs, referring members to appropriate business partner, and following up to ensure contact has been made.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Assist members with inquiries and solve problems in a professional and courteous manner answering member requests within 24 hours.
• Comply with all established policies and procedures.
• Responsible for branch cash ordering and daily branch proof. Prove ATM.
• Perform and ensure the timely completion of monthly audits.
• Develop a team of high-performing sales and service team members by participating in the hiring, coaching, and performance management processes.
• Identify the development needs of staff members; provide coaching and training to help staff members improve their knowledge, skills, and job proficiency.

What we offer to our team members:

• A competitive salary
• Generous paid time off as well as all holidays off
• Health, dental and vision plans for employees and their families
• Health Savings and Flex Spending Accounts
• 401K with employer match and potential for additional profit-sharing contributions
• Paid volunteer days
• Opportunities for career advancement and continuous learning and development and tuition reimbursement
• As about our work life balance programs!

We ask that you have:

• High school diploma or equivalent.
• Supervisory experience preferred
• 5 or more years’ experience in bank sales or as a bank customer service representative.
• Strong collaboration skills

If you want to work in a friendly environment and with an organization that is looking to expand its footprint, please consider applying for this opportunity.