Area Operations Manager

Rock Solid Janitorial, Inc.
Area Operations Manager
Reports to: Executive Director
Summary/Objective of Job Duties and Responsibilities:
An Area Operations Manager serves as a member of our team supporting Operations. This individual supports our
effort through effective utilization of the company's established processes while supporting the
Company's mission through the collaboration of trained teams and effective communication on all levels.
The Operations Manager must be very organized and efficient. They must also be able to effectively
'lead by example' each of the teams at the facility's in order to maintain the standard set forth by Rock
Solid Janitorial. In this business, the facilities for which the Area Operations Manager is responsible could either
increase or decrease in number. Travel is required in this position.
Essential Duties and Responsibilities: At times this job requires that the manager be able to stand
and walk for longer periods of time, climb stairs, stretch, kneel, lift, bend, stoop, pull, push, etc in
order to accomplish tasks.
Operations

1. Prepare schedules for initial site visits. This will entail introductions and facility tours.
2. Log and troubleshoot daily operations. Work effectively in a team environment to monitor logs; resolve

and/or escalate issues with custodial staff and customers.

1. Effective training of team members. Coordinating/Scheduling staff meetings as needed.
2. Ensuring that facilities are properly staffed and that supplies and equipment are readily available.
3. Act as liaison for communicating directly with customer as required. Provide regular status reports.
4. Conduct thorough building inspections, with the team leader/custodians to include janitor closets.
5. Ensure all paperwork is thoroughly completed to include signatures where necessary and proper

documents are obtained.

1. Provide coaching and performance documentation as well as yearly assessment reviews on Team

Leaders. Collect performance reviews from Team Leaders.

1. Coordinate and set up training classes, as assigned.
2. Assist with any additional assignments or projects as necessary in order to ensure facilities are serviced

to standard.
Experience:

1. Minimum three years prior training, teaching, or related and management experience.
2. Writing proficiency to be able to write performance reviews, and other job related items in a clear,

concise, and grammatically correct manner.

1. Excellent Communicator (oral, written, and listening skills).
2. Be able to handle multiple projects/assignments concurrently and be result oriented.
3. Be highly motivated to work both independently and in a team environment.
4. Be able to maintain confidentiality.
5. Have the ability to handle difficult situations and persons in a positive and professional manner.
6. Have the ability to train, coach, and motivate staff on how to clean effectively and efficiently.
7. Must be able to pass state background checks as required by facility.

General Sign Off
The Area Team Lead is expected to adhere to all Rock Solid policies and to act as a role model in the adherence to all policies.