Area Field Services Supervisor

Job Description

Company: Protos Security

Title: Area Field Services Supervisor

Location: Cincinnati, OH Area

THE COMPANY

Protos Security (“Protos” or the “Company”) is the largest technology-enabled Security Officer and Off- Duty Law Enforcement Management company in the U.S. Protos offers its clients a customized and integrated approach to managing security officer and off-duty programs, video monitoring solutions, and video equipment services through over 4,000 vendors and agencies, comprising the industry’s largest network of screened and vetted security officers and off-duty law enforcement, combined with state-of- the-art technology and data analytics. Protos delivers holistic security risk mitigation services to Fortune 500 clients throughout North America, Puerto Rico, and the Caribbean.

Protos was the first, and remains the only, security management company to provide clients with uniformity in timekeeping, incident reporting and useful data analytics that are accessible 24/7 through its proprietary platform. When coupled with a dedicated Client Account Manager, Protos provides a full suite of security solutions that (i) reduces the client’s administrative burden, (ii) improves the quality of service through a flexible, deep vendor network, (iii) enables clients to gain actionable insights/analytics on performance, and (iv) yields superior customer service when compared to other national competitors.

Protos has experienced significant growth in recent years, both organically and through acquisitions. Although Protos was originally established in 2006, the companies’ combined under the Protos umbrella have been in business for more than 70 years and the enterprise is built on an exceptionally strong financial foundation with a long history of operational excellence. Through its parent company Security Services Holdings LLC, Protos has been majority owned since February 2019 by Southfield Capital, a Greenwich, CT based private equity investment firm. Southfield Capital has added significant financial strength, corporate governance, as well as both strategic and acquisition support.

For more information, please visit: https://protossecurity.com/ and https://www.southfieldcapital.com/

THE POSITION

Position Overview & Responsibilities

Protos Security is looking for a dynamic, skilled professional with a strong background in the security industry to join our team. The Area Field Services Supervisor will be responsible for supervising guarding operations at multiple sites, coaching and training personnel and carries out administrative procedures as required by Protos. The Area Field Services Supervisor will reside in the Cincinnati, OH area and will report to the Director of Field Operations.

Area Field Services Supervisor Responsibilities:

· All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.

· Supervises Security Officers and/or other personnel, as assigned; ensures that personnel deliver high quality service; evaluates service quality and initiates any necessary corrective action in a timely manner.

· Participates in and coordinates with management the orientation, training, development, and retention of high caliber staff; ensures that each staff member is treated with dignity, respect, and ongoing training.

· Meets with management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments, and surveys; reviews post orders and communicates requirements and changes to affected personnel.

· Ensures service expectations are met through regular contact, evaluation, and adjustment of service quality with all clients and posts.

· Assigns and directs work; coaches’ employees and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities; refers problematic issues to management.

· Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.

· Communicates and coordinates with management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; meets with management, field operations, and service to discuss customer service, initiatives, personnel matters, and related issues.

· Inspects client sites as assigned to ensure adequate coverage and compliance with post orders; visits client representatives to ensure they remain satisfied with services provided; covers vacant posts as necessary including all Supervisory and Line staff positions.

· Responsible for accident investigations and post-accident processes. Reviews client and company required reports for accuracy and timeliness; assists in preparing and submitting to all appropriate parties.

· Catalogue and manage equipment of all types as needed.

· Prepare reports and presentations as needed.

· Additional duties as directed by management.

Education, Skills, and Experience

· Minimum of 2-3 years’ security experience in any vertical and demonstrated success in a leadership role.

· Corporate security, law enforcement, and operations support management experience preferred.

· Methodical and systematic approach to work and the ability to apply logic to processes.

· Exceptional leadership and team management skills, with the ability to inspire and motivate teams to achieve outstanding results.

· Knowledge of relevant regulatory standards and compliance requirements.

· Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights.

· Process driven, detailed oriented and highly organized.

· Excellent written and verbal communication skills.

· Critical thinking skills.

Travel

Travel is required frequently between security locations.

Position Type Full-time, Exempt

Function Operations

Compensation

Compensation includes base salary, and the company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Protos Security (Single Source Security, LLC) is an equal opportunity employer and encourages all qualified candidates to apply. Protos Security is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Cincinnati, OH: Relocate before starting work (Required)

Work Location: On the road