Area Director Of Client Care

About the Role

The Area Director is responsible for directing and overseeing the Client Care Department, which includes the Associate Directors of Client Care and the Client Care Managers to ensure all Clients and Caregivers are getting consistent, quality care in accordance with JEVS Care at Home policies and procedures, as well as applicable standards of care and government laws and regulations. The Area of Director will have people and operations experience, preferably in a health care setting.

Our goal is not to be good, it’s to be extraordinary. Extraordinary performance comes from extraordinary people and the foundation for extraordinary people is an extraordinary culture. We adhere to 28 “Fundamentals” that describe the essential functions and the behavior that define our unique culture.

Essential Functions Include:

Lead by Example: The best way to influence others is through your own example. Walk the talk. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. Be the change you want to see.

· Manage, direct, and oversee the Associate Directors of assigned offices.

· Manage the office/team/business unit in relation to Key Performance Indicators (KPIs), for example: Gross margin, overtime, utilization of authorized hours, etc.

· Develop succession plans for teams.

· Possess and model exceptional customer service skills while taking ownership of issues for a satisfying customer experience.

· Effectively respond to general inquiries, Client issues, and Caregiver matters within the same business day.

· Ensure 100% compliance with all applicable employment laws and federal regulations.

· Provide back up support as needed for Associate Directors when they are out of the office.

Knowledge and Ability to:

• Demonstrated Supervisory Experience/Skills.

· Ability to display empathy and genuine concern by demonstrating an innate personal regard for all people in need of and receiving services.

· Strong Organizational, Time Management and Follow-through skills required

· Ability to display empathy and genuine concern by demonstrating an innate personal regard for all people in need of and receiving services.

• Knowledge of HHAeXchange

Education, Qualifications, and Experience:

· Bachelor’s Degree in Human Services, Business Administration, or related field.

· Proven track record of growing a business

· Experience working in Home Care, with The Office of Long-Term Living, elderly, and/or disabled population helpful.

· Experience with case management/coordination, records/utilization management, preparing reports, or other documentation desirable.

Job Type: Full-time

Pay: $75,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Philadelphia, PA 19114 (Required)

Work Location: Hybrid remote in Philadelphia, PA 19114