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SalaryDescription
We are proud to be recognized as one of the 50 best non-profits to work for by the Non-Profit Times. Join our team and enjoy a rewarding career in a fast-paced, results-driven environment with a hybrid work model (2 days/week onsite, with a fully remote option after 90 days).
As an Arbitration and Mediation Case Filing Specialist, you will perform data entry and administrative tasks related to the initial filing and processing of Arbitration and Mediation Cases.
Compensation: $28.65 per hour ($55,850 annualized), plus a discretionary incentive opportunity that targets 7.5% of base pay ($4,200).
Our employees benefit from a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, pet insurance, and generous paid-time-off benefits.
Responsibilities
- Review new Arbitration and Mediation Case Filings to ensure compliance with filing requirements, due process protocols, and organizational policies.
- Accurately enter data into an electronic case management system; scan, index, and analyze case documents; collaborate with colleagues and case owners to verify accuracy and completeness of case records.
- Communicate with parties to resolve incomplete filings and respond to inquiries from filers in a timely manner; communicate AAA policies and procedures to parties; understand, interpret, and evaluate case issues based on standard policies, procedures, and protocols.
- Select and create customer account/contact records in accordance with established policies and procedures; receive and respond to correspondence in accordance with established policies and procedures.
- Ensure confidentiality of case information and case records; adhere to the AAA's information security and data privacy policies, procedures, and practices.
- Consult regularly with supervisor for guidance to ensure quality and consistent standards; seek guidance from management to ensure quality and consistency; escalate complex and unresolved matters to management.
- Assist with data maintenance and research projects. Demonstrate regular, reliable, and predictable job attendance; attend on-site and in-person meetings and training sessions.
Qualifications
- Associate's degree in a business-related discipline (e.g., Business Administration, Legal Studies); 1-2 years of progressive administrative work experience in a client-centered corporate environment (e.g., legal, financial, or consulting firms); or an equivalent combination of education and experience.
- Able to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators, or employees of the organization.
- Intermediate proficiency with Microsoft Outlook, Word, and Excel. Able to maintain confidentiality and discretion.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.
