Appt Setters / Service Support, Up To $40,000!

3003 Stadium Dr., Kalamazoo, MI 49008

Cole Nissan is hiring full-time BDC Service Associates to work in our Business Development/Call Center to help our Service Department customers and improve customer retention. You will answer inbound calls, internet requests, schedule auto repair/service appointments, make outbound calls, send text messages, and follow up with customers after service has been completed to ensure their satisfaction.BDC or customer service/telephone contact experience is preferred. We provide excellent training for qualified candidates!
Enjoy a rewarding career with our family-owned, growing company! We value our employees and invest in their success! Upload your resume AND complete the assessment for immediate consideration.
Cole Nissan is proud to win the Nissan Award of Excellence multiple years in a row for outstanding performance results in sales, customer satisfaction, and owner loyalty. We successfully serve customers in Kalamazoo and actively support Touchdown for Diabetes.

We Offer Excellent Benefits:

• Up to $40,000 Performance-Based Income!
• Excellent training!
• Rapid career advancement! We promote from within!
• Health and dental insurance
• 401(k) savings plan
• PTO - paid time off
• Employee discounts on vehicles and service
• State-of-the-art facilities
• A positive and professional team environment
  

Responsibilities - BDC Service Associate:

• Answer incoming calls, internet requests, and send text messages for the service department
• Identify customer's needs, answer their questions in a pleasant manner, and assist them to the best of your ability
• Schedule appointments for auto repairs/maintenance, and reschedule missed appointments
• Make outbound calls for appointment reminders, recalls, surveys, etc.
• Make 110 calls each day
• Follow up on customer inquiries to ensure a satisfied experience
  

Qualifications - BDC Service Associate:

• Experience is preferred. Training is provided!
• Must be able to work evenings and weekends if needed
• An energetic and friendly 'people person' that's motivated to succeed
• Excellent customer service and communication skills
• A positive attitude, good work ethic and professional appearance
• Valid driver's license and reliable transportation
• High school diploma or equivalent
• Must pass a pre-employment background check and drug screen.

We are an Equal Opportunity Employer