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SalaryAppointment Setter
Position description
The primary responsibility of the Appointment Setter is to get interested membership leads to book appointments and come in for a tour of The St. James. Membership Leads come in via our website, or potentially other means, having expressed interest in learning more about The St. James. The Appointment Setter will use phone call, text messages and emails to contact each lead with the purpose of getting them to schedule, and ultimately show up for, a tour of The St. James for consideration of joining the club.
Responsibilities
- Perform all duties in accordance with Company policies, practices and procedures
- Actively engage with leads around membership, sports programming and other St. James products.
- Daily phone call, text, and email lead follow-up to potential members to schedule membership tours.
- Create initial rapport with a potential member as the first point out outreach.
- Qualifying Leads: making an initial assessment if The St. James meets the needs of the prospect.
- Maintain and convey excellent knowledge of the full suite of offerings at The St. James, including membership, sports programing, and our lifestyle venues.
- Accurately and completely track outreach and information around prospective members via our systems.
- Assist with other duties as they arise and are assigned my your direct supervisor
- Be an excellent team player and work to achieve the overall goals of the organization.
- Lead with the highest levels of hospitality, friendliness, and professionalism, serving as an ambassador for The St. James to all potential members you come into contact with.
- Achieve daily, weekly, and monthly outreach and appointment setting targets through persistent and enthusiastic outreach.
Qualifications
- Excellent verbal and written communication skills.
- 1-3 years of lead/appointment generation, sales, or member experience (experience in fitness/health sales a plus).
- Be a self-starter with a successful history of performance and ability to meet and exceed KPIS.
- Must have superior organization, analytical, and problem-solving skills.
- Experience in meeting and exceeding goals in a performance-based culture.
- Ability to learn new skills and concepts quickly.
- Positive attitude and ability to work well as a part of a team.
- Ability to successfully handle multiple competing projects and tasks in a fast-paced environment.
- Ability to prospect both internal and external leads.
- Strong interpersonal skills and phone etiquette.
- Desire to learn and adapt in an ever-changing environment.
- Ability to engage and exude confidence in a professional manner.
- Experience using a CRM, Salesforce or KeepMe preferred.
- Knowledgeable of safety training, procedures and best practices used throughout the sports and wellness industry.
ADDITIONAL INFORMATION
For more information, please visit our website: www.thestjames.com
The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.
