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Salary3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
Position Overview
As a part of the team responsible for servicing existing customers and functioning as a liaison between Appointment Services and the Field Sales team, the Appointment Services Associate is responsible for building relationships with existing customers, handling appointment reschedules and cancellation rescues and providing exemplary customer service. Additionally, they support the field and executive sales and marketing teams by facilitating productive conversations, sharing best practices, and recommending guidance and training to both parts of the business. This role requires the ability to provide intraday and strategic support to designers, district and regional leadership teams. As a part of the Appointments team, they will provide support to sales call volume as needed, maintain service level expectations and strive to meet or exceed those goals consistently.
What you'll do
- Provides excellent customer service for current internal and external customers, including members of the field-based sales team
- Adheres to department policies and excels in Key Performance Indicators (KPIs) and performance standards
- Partners with supervisor and other Appointment Services Leadership Team members to identify opportunities and provide coaching and development opportunities to Appointment Services Agents and field-based sales team members
- Supports executive, regional and divisional level sales leadership teams to provide service, feedback and best practices to designers working in the field
- Follows processes and procedures
- Responsible for suggesting methods to improve Appointment Services operations, efficiency and service to both internal and external customers
- Responds to and resolves escalated requests
- Works as a member of special or ongoing projects that are important to area/process improvement
- Handles high-volume email communication via the Appointment Services Inbox
- Uses appropriate judgment in upward communication regarding organizational or team member concerns
- Handle overflow call volume from appointment sales calls and maintains exemplary customer service and sales techniques throughout those engagements
Key Competencies:
- Communication
- Customer/Client Focus
- Organizational Skills
- Problem Solving/Analysis
- Technical Capacity
Who you are
- Excited to join a growing team with a successful company
- Customer service experience, in contact centers preferable
- Excellent computer skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Demonstrated success in developing and adhering to processes and procedures
- High school diploma, or equivalent
What's in it for you?
- Hourly rate base pay: $18.00
- Generous benefits package including medical, dental, vision, life, disability
- A company culture that prioritizes internal development and professional growth
- Time off with pay
- 401(k) plan with a degree of employer matching
- Paid parental leave
- Wellness programs and product discounts
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
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