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SalarySupport a group of 5-8 schedulers support the scheduling needs for 12-25 therapists. Must have healthcare background and able to work in a fast-paced environment. Bi-lingual a must!
Scheduling Responsibilities
- Coordinates employees’ schedules to maintain proper productivity and confirms all employee assignments
- Contacts staff regarding new clients or added sessions on their schedules
- Participates in exit employee reassignment and maintains documentation of transfers
- Performs weekly audits of employee schedules; revising meal and break periods to meet federal and state laws, updating billing codes, maintaining employees full-time or part-time hours
- Coordinates clients’ schedules to maintain authorized hours and confirms ongoing schedule; including:
- Identifies and contacts new clients within 3 business days when not assigned to therapists
- Schedules make-ups sessions when cancellations occur to ensure maximization of client hours
- Confirms scheduled appointments with clients when employees are scheduled for visits.
- Performs audits as needed of client schedules; updating make-up or sub sessions, ensuring notification of changes to schedule
- Updates and maintains electronic calendars using the company practice management system for all clients and staff, including Master schedule
- Scheduling ongoing clinic meetings and trainings; requires scheduling of all sessions affected
- Update staff availability
- Up-to-date profiles including addresses, contact information, etc.
- Partners within the scheduling, the program management team and clinicians to evaluate appropriate scheduling decisions.
- Provides coverage and assistance to other schedulers with duties, tasks, pending items, etc.
- Communicates any concerns to appropriate parties; including direct supervisor, program management team, clinicians, and other departments as needed
- Completes all assigned tasks by the deadline provided
- Provides customer service and support via phone lines and email
- Maintains confidentiality and protects operations by following HIPAA guidelines
- Support other departments within the organization as needed
Process Quality and Efficiency:
- Plan daily, weekly and/or monthly audits on established systems to ensure quality, accuracy and efficiency
- Audits to include current, revised or newly established processes.
- They include but not limited to:
- Processing referrals
- Authorizations
- Scheduling
- No contact and Closure Process
- 24-48 hour first contact, 30 day assessment, 45 day IFSP deadlines
- Service Coordinator communications
- Process of sending referrals to required vendors for assessment
- Quality assurance
- Any revised or newly established process
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Healthcare setting:
- Children's hospital
- Outpatient
Medical specialties:
- Critical & Intensive Care
- Pathology
- Psychiatry
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Scheduling: 4 years (Required)
- Healthcare: 2 years (Required)
Work Location: In person
