Application Support Engineer - Hybrid

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This position is with the Siemens Digital Logistics (SDL) group. About the Job: SiemensDigital Industry Software Division has a job opening for a Support Engineer inthe Siemens Digital Logistics (SDL) group. TheSupport Engineer Position will represent SDL Support in North America byguiding customers in identifying and solving application issues.

This is atechnical role that interacts with enterprise level customers to isolate andsolve sophisticated logistics solution issues. The Support Engineer will applymoderate skills of MES software and supporting technologies to investigate andresolve problems by making use of problem-solving skills and tools. You will beresponsible for setting customer expectations, identifying, isolating, andproviding solutions for problems.

Youwill regularly exercise discretion & judgment during customer consultationsto assess issues and, when vital, engage with colleagues across multipledepartments. Responsible for knowledge share demonstrations to peers andcustomers. You will work with general supervision on issues to competentlyresolve customer issues.

This position requires excellent interpersonal skills,strong teammate, attention to detail and a strong desire to be a teamcontributor and learn and grow within he siemens organization. Responsibilities: Strong problem-solving skills on enterprise level applications Ability to learn and apply deep knowledge of Siemens logistics applications Perform customer support case management via web and phone communications Work within a team environment to supervise customers issues, perform triage, troubleshooting and escalation routing as vital Provide customer assistance in a professional and efficient manner, adhering to well established process and practice procedures Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation. Required Knowledge/Skills, Education, and Experience: Minimum of 5-8 years working in a customer-facing support role Excellent interpersonal skills at various levels throughout an organization.

Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills - Intermediate Web client development experience, understanding of Object-Oriented programming model-Intermediate JavaScript and SQL skills - very good understanding of electronic data interchange (EDI) - good Demonstrates resilience and a good self-organization Ability to learn fast and adapt to changing priorities BS degree in Computer Science, Technology, or similar Previous experience with implementing web applications. Qualified Applicants must belegally authorized for employment in the United States. Qualified Applicantswill not require employer sponsored work authorization now or in the future foremployment in the United States.

The salary range for this position is $64,400 to $115,900 and this role is eligible to earn incentive compensation. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com.

In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees). At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality.

Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds #LI-PLM #DISW #LI-HYBRID #LI-HM2 Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination.

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