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SalaryTitle Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are continuing to build our team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.
We are looking for a responsible, motivated professional to assist in maintaining our internal software, Qualia, and assist our development team in building new features for our systems. The role will be heavily involved in our continued implementation and migration to new software and technology. All communication and synergies between internal departments and our clients depend on the process flows we have in place. As we grow and expand, we continue to enhance and diversify these processes in order to maintain compliance with state-specific requirements, follow changes in the industry, and build on the ultimate client experience.
This position is currently 100% remote within the United States; however, this person would need to be available to work Mountain Standard Time (MT Zone). Technical equipment will be provided and training will be conducted virtually.
The Role:
- Test, implement and troubleshoot new processes and action flows
- Assist in maintaining a software changelog
- Assist with implementing various internal and third-party integrations
- Assist with building internal proprietary systems and process migrations
- Work closely with Application Support Specialist and assist with projects
- Interact with cross-functional teams and departments
- Provide feedback for streamlining process flows to System Administrators
Skills and Experience:
- Experience with CRMs like Zendesk highly regarded
- Understanding of Google Workspace, Microsoft Office, Visio or similar process flow software is highly preferred.
- Administrative experience with title software such as Qualia, Resware, or Softpro is highly preferred.
- Outstanding organizational skills: You are a self-starter and are able to push for project completion by their due dates
- Efficient: you are able to push forward, assist with and see through multiple ongoing projects
- Excellent communication skills: When communicating, you hit the point from the start and deliver your message swiftly.
- Attention to detail: whether you’re troubleshooting an issue or performing comprehensive testing, you are the one that finds the needle in the haystack.
- Tech-savvy: Understanding of SQL, Microsoft Office, Visio or similar process flow software and Google services is highly preferred. You also have the natural ability to pick up on new applications.
- A fun, caring, and humble attitude: We all work hard, but it’s important to have a good time, look out for each other, and pitch in wherever needed.
What we offer:
- An open, entrepreneurial environment: New ideas are always welcome. We want to foster an environment of continuous improvement where everyone on the team contributes.
- Competitive compensation packages
- Generous benefits, including paid vacation, medical, dental, and vision insurance, fully paid family leave, and more
- Amazingly smart and fun teammates and a management team invested in your growth and success.
Title Forward is an Equal Opportunity Employer
The compensation information is provided in compliance with job posting disclosure requirements in Hawaii, Colorado, New York, New Jersey, Washington, and California.
Base Pay Range: $22.90 - 34.30. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include commissions, bonuses, and equity.Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, commuter benefits, Employee Assistance Programs; and 401(k) employer match.#LI-RemoteRedfin is an equal opportunity employer committed to hiring a diverse workforce.
A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact
recruitingteam@redfin.com
Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the San Francisco and Los Angeles Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster
here
.Redfin accepts applications on an ongoing basis.
