Address
Form of workThis position sits within their global support group and provides the opportunity to support their Commodities front office applications, data and the integration with middle and back-office systems.
- Enhance, support and maintain the firm's Commodities front, middle and back-office systems
- Work as a part of the global Application Support team based in Chicago, New York, London, San Francisco, Hong Kong and Singapore
- Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities
- Document common support issues, trade flows and procedures on Confluence
- Roll out, setup, and educate end-users on new product implementations
- Support other geographic locations e.g., monitor jobs running overnight in Asia, Europe and US.
- Work with external vendors technical support teams to resolve issues and deliver strategic enhancements
- Provide escalation support for other regions, including evenings and weekends, on a rotational basis
