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Form of workFind your WHY at Reid Health:
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
Overview of Responsibilities:
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Under the direction of the Annual Wellness Supervisor, the Annual Wellness Coordinator performs duties related to the scheduling, promotion of Medicare Annual Wellness Interviews and assist with printing HCC face sheets for RHPA Primary Care practices. The Annual Wellness Coordinator works closely with patients, Annual Wellness Specialists, Annual Wellness Specialist Lead, Annual Wellness Supervisor, CDI Director, Call-Center employees and RHPA Primary Care offices
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
Overview of Responsibilities:
1. Schedule all Medicare Annual Wellness interviews for Annual Wellness Specialists and APPs in RHPA Primary Care offices.
2. Follow procedures set per RHPA Primary Care Practices and CMS for scheduling Annual Wellness Interviews.
a. Utilize WPS portal to ensure scheduled visits are within timeframe for billing purposes.
3. Utilize scripting for calling patients; including patients who refuse Annual Wellness Interview.
a. Develop formalized process for patients who refuse Annual Wellness Interviews and provide information to RHPA Quality Coordinator.
4. Coordinate schedules with Annual Wellness Supervisor to ensure Epic schedule aligns with Annual Wellness Specialist monthly schedule.
5. Troubleshoots potential service gaps with schedules. Communicates gaps with Annual Wellness Specialist, Annual Wellness Supervisor and primary care supervisors to meet patients and office needs.
6. Provide ongoing education and training to front office staff and primary care supervisors regarding Epic scheduling and WPS navigation.
7. Review schedule for ACO patients and provide HCC Facesheets for providers to ensure documentation of chronic conditions.
a. HCC Facesheets are available in Caravan Coach
8. Answers incoming telephone calls, quickly, professionally and with a pleasant tone of voice.
9. Attends Wellness Health Fairs and other community events as assigned to promote Annual Wellness Interviews.
10. Proficiency in Outlook, Teams, Smartsheet, Word and Excel.
11. Works independently, with minimal supervision, in daily routine.
12. Required to check email daily and communicate effectively with Annual Wellness team members.
13. Demonstrates strong communication skills.
a. Articulates the objectives and benefits of community-based patient care.
b. Demonstrates sound presentation skills for Wellness Health Fairs.
c. Maintains collaborative working relationships with medical staff, nursing, and other disciplines involved in patient care throughout the continuum.
14. Other duties as assigned, requested and/or necessary.
Education/Experience:2. Follow procedures set per RHPA Primary Care Practices and CMS for scheduling Annual Wellness Interviews.
a. Utilize WPS portal to ensure scheduled visits are within timeframe for billing purposes.
3. Utilize scripting for calling patients; including patients who refuse Annual Wellness Interview.
a. Develop formalized process for patients who refuse Annual Wellness Interviews and provide information to RHPA Quality Coordinator.
4. Coordinate schedules with Annual Wellness Supervisor to ensure Epic schedule aligns with Annual Wellness Specialist monthly schedule.
5. Troubleshoots potential service gaps with schedules. Communicates gaps with Annual Wellness Specialist, Annual Wellness Supervisor and primary care supervisors to meet patients and office needs.
6. Provide ongoing education and training to front office staff and primary care supervisors regarding Epic scheduling and WPS navigation.
7. Review schedule for ACO patients and provide HCC Facesheets for providers to ensure documentation of chronic conditions.
a. HCC Facesheets are available in Caravan Coach
8. Answers incoming telephone calls, quickly, professionally and with a pleasant tone of voice.
9. Attends Wellness Health Fairs and other community events as assigned to promote Annual Wellness Interviews.
10. Proficiency in Outlook, Teams, Smartsheet, Word and Excel.
11. Works independently, with minimal supervision, in daily routine.
12. Required to check email daily and communicate effectively with Annual Wellness team members.
13. Demonstrates strong communication skills.
a. Articulates the objectives and benefits of community-based patient care.
b. Demonstrates sound presentation skills for Wellness Health Fairs.
c. Maintains collaborative working relationships with medical staff, nursing, and other disciplines involved in patient care throughout the continuum.
14. Other duties as assigned, requested and/or necessary.
Education Required: High School graduate or GED equivalent
Education Preferred: Associates Degree
Experience Required: Six months previous clerical experience with a general understanding of Medicare, previous work experience in a provider office or medical related position and knowledge of medical terminology.
Experience Preferred: Experience working Medicare ACO members
Licensure: N/A
Certifications: None
Schedule Details: Day Shift. Monday-Thursday. 32 hours weekly. No weekends and no holidays What We Offer:Education Preferred: Associates Degree
Experience Required: Six months previous clerical experience with a general understanding of Medicare, previous work experience in a provider office or medical related position and knowledge of medical terminology.
Experience Preferred: Experience working Medicare ACO members
Licensure: N/A
Certifications: None
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Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.
Other Information:EEO Statement: Reid Health is an Equal Opportunity Employer
No Search Firms:
Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.
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