Animal Care & Experience Specialist

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)

Animal Care & Experience Specialist

SUPPORTING YOUR GROWTH

Investing in our staff is important to us! We want you to learn new skills and grow into the role. We offer ongoing coaching, support and new learning opportunities. We are a large, non-profit organization with growth opportunities across many departments.

PAWS UP FOR GREAT BENEFITS!

• Competitive pay including Holiday pay, paid time off, and bereavement pay
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Affordable Medical plans for employee and family
• Medical, Vision, Free Employee Dental
• Health Savings Account and telemedicine options
• 401(k) retirement plan with company vesting
• Employer paid short term disability, long term disability and life insurance with buy up coverage available
• Employee Assistance Program, providing free services every quarter such as confidential counseling and financial services

Position Summary:

Do you thrive in a team environment? Do you want to make a positive impact daily for both people and animals? Are motivated by providing a clean and caring kennel environment for shelter pets, enjoy working on your feet, and staying active? Great!

Animal Care and Experience is a team of those driven daily to provide industry-leading complete care. This role is routine yet unpredictable, highly physical, and emotionally complex. There are many rewards and of course challenges. If this role sounds like a fit for you, here are more details:

Day in the Life:

• Open up assigned animal area(s)
• Conduct welfare checks, complete related computer/paperwork, and report any concerns
• Set your day up for success by gathering supplies and prioritizing care duties
• Clean all kennels timely and per set standards
• Provide required enrichment, including walking dogs or cat socialization
• Work alongside and guide volunteers and new team members
• Clean walkways, dog yards, and other animal spaces
• Tidy up kennels and animal areas throughout the day
• Complete laundry, dish, and trash duties multiple times
• Restock area to ensure all supplies are at set pars and put away
• Feed animals in accordance with set protocols
• Move animals as directed; this can occur several times daily
• Other duties as assigned.

Essential Functions

• Adhere to all established workflows to ensure the needs of the animals, the department, and the organization are met.
• Observe animals brought into the Arizona Humane Society for signs of illness and behavior pattern changes. Report those changes promptly as outlined, including entering correct information into the computer and on kennel cards.
• Work with and assist Animal Experience volunteers.
• Clean and sanitize facility and animal habitats according to outlined procedures and timelines, including emptying garbage, washing dishes, laundry, dog yards, and walkway sanitization daily.
• Feed, water, and maintain habitats in accordance with departmental and organizational standards at all times.
• Complete all assigned daily enrichment tasks, which include the delivery enrichment, printing reports, and documenting the completion of tasks.
• Have and maintain a comprehensive knowledge of all Animal Care and experience procedures.
• Handle all animals humanely per our low-stress and fear-free standards; correctly use safety equipment if necessary.
• Understand and adhere to all set cleaning, chemical, handling, and safety procedures.
• Restock and maintain supply count in all animal areas.
• Assist in training of new staff members.
• Move animals as required, update kennel located in the computer and move the paperwork to the appropriate place.
• Follow Standards of Care items outlined.
• Ensure internal and external customers receive an Excellent Experience Every time.
• Demonstrate Innovation, Compassion, and Excellence at all times.
• Support the overall mission of Animal Experience by ensuring all AHS animals receive: kindness, compassion, low stress handling, positive interactions, mental stimulation, and physical exercise daily.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Education / Certifications / Licenses:

• High school diploma/GED

Experience:

• Customer service or animal experience preferred

Knowledge / Skills / Abilities:

Language - Able to speak, read, write and understand English.

Mathematical - Basic

Technical - computer- basic

Other:

Regular attendance, punctuality, and access to reliable transportation are required.

Work Environment / Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air-conditioned and heated office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information:

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check is required.