Analyst, Trust And Safety

September 2022

Job Type: (Hybrid)

Reports to: CEO

Department: Digital

Location: NYC, NY or DMV

Job Description

Analyst, Trust and Safety

About Us

GETTR is one of the fastest growing social media technology platforms.

GETTR is a social media platform founded on the principles of free speech, independent thought and rejecting political censorship. With best-in-class technology, our goal is to create a marketplace of ideas in order to share freedom and democracy around the world. Our company is rapidly growing, with over five million users globally and major influencers are lining up to join our ranks daily.

We are committed to freedom of speech, thought and intellectual discourse. We value the importance of being able to communicate respectfully, openly, and transparently. Therefore, we welcome professionals and experts who embody these core values to consider opportunities within our organization.

As we continue to challenge ourselves to innovate and provide users with robust technological experiences we welcome those who are seeking an opportunity to be game changers.

Responsibilities

Currently, we are seeking a Trust and Safety & Customer Success  Analyst who will be a key member of the Trust and Safety & Customer Success unit, a collaborative business unit responsible for: policy design, policy implementation relating to reviews of user-generated content (“UGC”); legal & regulatory compliance; management of customer support systems; implementation and oversight of customer support policies and practices;  oversight of data collection that may inform user experience improvements and product design choices.  

In this role, you will be responsible for implementation and refinement of the user-generated content review function and legal/regulatory compliance function by: serving as the initial internal point of contact for external reviewers carrying out reviews of UGC; producing ad-hoc and recurring analyses and reports relating to user activity; assisting in data collection tasks in connection with UGC reviews and other Trust and Safety compliance reviews, as well as law enforcement and legal / regulatory inquiries; and assisting in onboarding, training, and supporting third-party UGC reviewers.

Additionally, the Trust and Safety Analyst serves as a resource to the Director of Trust and Safety & Customer Success, and in turn to the company’s executive team, by: providing insight into user-generated content trends; assisting with timely and appropriate responses to legal and regulatory inquiries; and ensuring that third-party vendors abide by the company’s policies relating to user-generated content, in support of the company’s commitment to providing a first-class legally compliant free speech social media platform.

We are looking for a team player with strong interpersonal skills. The candidate must be comfortable with multi-tasking and prioritizing in a fast-paced environment with close attention to detail, accuracy, and timeliness.

The successful candidate will contribute to the rapid development of the Trust and Safety group, will serve as an integral part of the Trust and Safety & Customer Success unit, and will report to the CEO.

Responsibilities

• Assist in all aspects of third-party UGC reviewer onboarding, training, and oversight alongside the Director of Trust and Safety & Customer Success.
• Conduct monthly or quarterly reviews of moderator manuals / matrixes and assist in drafting and revising operating manuals.
• Collect data from internal and external business partners.
• Assist in updating and maintaining regulatory / law enforcement response records and assist with document management efforts generally.
• Review and suggest improvements to quality assurance reports and trend reports relating to user-generated content, and submit reports to the Director of Trust and Safety & Customer Success / the executive leadership team.
• Carry out data removal and data production requests for users and other stakeholders with short turnaround times.
• Participate in an on-call rotation and provide back-up support upon request.
• Participate in department projects relating to privacy policy compliance and data requests, end user identity verification, intellectual property claims, and business intelligence systems deployment related to the Trust and Safety & Customer Success group.

Qualifications                                       

• Ability to handle highly sensitive matters with discretion.
• Ability to abide by stringent confidentiality expectations and requirements, including in situations in which such expectations and requirements are mandated by law, regulation, court order, industry standards, and/or company policy.
• Extremely strong attention to detail; highly organized.
• Excellent writing and proofreading skills.
• Deep commitment to free speech values.
• Strict adherence to, and promotion of, data security / cybersecurity best practices.
• Demonstrated ability to meet a demanding work schedule (especially in initial three to six months) in a professional office environment.
• Strict adherence to, and promotion of, data security / cybersecurity best practices
• Strong interest in legal and regulatory compliance, especially relating to emerging industries and the technology sector
• Experience in training or overseeing junior staff and/or third-party / external vendors, service providers, and contractors
• A mindset of continuous improvement for operational excellence

Environmental and Physical Requirements

• Will be working in an office environment
• Must be able to sit for 8+ hours, stand, lift up to 10 lbs., work with a computer and screen
• Must be able to perform essential job functions with or without a reasonable accommodation

Education

• Bachelor’s degree is required
• MBA or JD highly preferred

Certifications, Licenses and Registrations

• Law degree preferred

Work Experience

• A minimum of (3)+ years of work experience, ideally in law, regulatory compliance, government affairs, policymaking, or related fields

Communications Skills

• Exceptional verbal and written communication skills

Demonstrated Competencies To Be Successful In The Position

• Sound business judgement, including using data to drive strategy and business action
• Proven leadership skills, adept at communication, collaboration, and persuasion
• Highly effective and working cross-functionally with product, policy, ops, and exec leadership
• Able to move remarkably fast with little structure and guidance
• Able to juggle travel plans, multiple meetings, calendar shifts, and conflicts

• Adept at determining the urgency and importance of competing priorities

• Balance being a firm gatekeeper while also being a welcoming team player with a willingness to find solutions

• Flexible to work outside of standard hours as overtime and travel may be required

• Willing to stay connected via mobile phone, remote access, etc.

• Exudes an executive presence and exhibits professionalism and composure in stressful situations

Benefits

• Medical, Dental, Vision premiums are 100% covered by GETTR for initial individual tier plan.
• 10 PTO days and 5 sick days. Can accrue up to 25 PTO days depending on tenure.
• 401K 4% match vested after 2 years
• 12 Paid holidays and 2 floating holidays including a week off from 12/23 – 1/1
• Parental leave
• Commuter benefits
• Fully stocked kitchen with free snacks and beverages including a cappuccino and espresso machine
• Free daily in office lunch Via Grub hub
• Easily accessible to all massive transit

Equal Opportunity Statement
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

GETTR, is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

We welcome and value unique attributes, skillsets, and experience.

Reasonable Accommodation

In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and employee life cycle in accordance to the ADA in order to perform the essential functions of this position.