Analyst Shareholder Servicing-apply today ONLY- Mon, March 25

Overview:

The Transfer Agency department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements.

The team provides technical support to the operational areas, independent handling of complaints, undertake process reviews, co-ordinate audit visits, providing management information and analysis.

The Analyst carries out complex activities with significant financial, client, and/or internal business impact. May have direct interaction with committees and/or Senior Management. Able to serve as a key subject matter expert and mentor to other more junior level employees. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role).

The Partnership Servicing Group provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, fees, and statements. The department is responsible for client and investor document management, processing and quality checking of transactions and maintaining the register of investors in response to investor instructions.

The Analyst is responsible for investor servicing as well as identifying and resolving inquiries within established guidelines. This is a position that will require industry experience and will report to a Supervisor within the PSG team.

The key responsibilities of the role include:

• Responsible for Client and Investor inquires where meeting their service level requirements are a must.
• Review, draft and send emails and client correspondence within the required time frames
• Process a wide range of dealing transactions through internal systems, to regulatory and client standards with timeliness and accuracy
• Performance quality control tasks related to assigned tasks
• Identify and resolve inquiries within established guidelines
• Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval
• Able to research and resolve issues with little direction and assist with escalated client issues and client responses
• Able to prioritize daily tasks and work queues to accurately meet client deliverables across team’s client base; able to coordinate team to meet deliverables
• Provide first level oversight of team queues and emails
• Works effectively as a team member but also independently
• A College or University degree and 1+ of industry work experience is required
• Excellent written and verbal skills a must
• Ability to multitask and prioritize work accordingly
• Analytical and problem solving skills are required
• Can process between multiple systems
• Ability to work in a fast paced changing environment

Job Type: Full-time

Pay: $63,500.00 - $67,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Chicago, IL 60604