Address
Form of workUnder broad supervision, the Quality Assurance Analyst will collaborate with management to perform audits on cases, conduct root cause analyses, and offer recommendations to rectify recurring errors within the Department. Individuals in this role will be responsible for the analysis of the accuracy and reliability of data entered into the criminal justice systems and providing recommendations for Key Performance Indicators (KPIs) or policy changes.
The Quality Assurance Analyst will be expected to demonstrate exceptional attention to detail, as it involves cross-referencing records, identifying discrepancies, and possessing strong analytical skills.
Duties and Responsibilities:
Performance Monitoring:
- Collects data from daily conducted audits and identifies, logs, and investigates the root cause of errors.
- Produces reports to assist in division operations, monitor activities, evaluate performance, and analyze business processes.
- Provides guidance to management and works with leadership and administrative staff to audit vendor invoices.
- Attends and actively participates in meetings aligned with departmental objectives and pertinent to the job function.
- Performs detailed data analysis, generates reports, and offers improvement recommendations.
- Utilizes analytical techniques and technical skills to identify metrics that enhance the understanding of business operations.
- Develops programs and methodologies for retrieving, analyzing, reporting, and presenting data.
- Investigates trends and patterns in quality control error findings.
- Conducts quality control reviews of the data, maintains the integrity of the information the department collects, addresses corrective actions for data issues, and reports during the assessment, investigation, and supervision processes.
- This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Education and Experience:
A Bachelor's degree in a directly related field with a concentration in research, business analysis, social science, sociology, criminal justice, or public administration from an accredited college or university and
Two (2) years of experience in a criminal justice-related field.
Knowledge, Skills, and Abilities:
- Comprehensive knowledge of department and field-specific subject matter.
- Demonstrate knowledge of research and evaluation principles.
- Strong analytical and organizational skills.
- Exceptional oral, written, and communication abilities with a strong emphasis on active listening skills.
- Capability to adhere to deadlines, proficiency in time management, and skill in multitasking and prioritizing assignments.
- Ability to research and analyze system requirements, develop alternatives, and implement performance improvement methodologies and solutions.
- Skilled at using departmental automated data management systems as well as Microsoft Office skills including, Word, Excel, and PowerPoint.
- Proficiency in crafting detailed and informative reports while demonstrating a keen attention to detail.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications.
Position Type and Typical Hours of Work:
Regular Full-time
Monday - Friday
- Hours will be discussed during departmental interview.
- Depends on Qualifications
- Based on 26 Pay Periods
Work Environment and Physical Demands:
- This position is based in an office environment, where the use of standard office equipment such as computers, phones, scanners, and filing cabinets is routine.
- The physical demands associated with this job are minimal, with occasional lifting and moving of objects weighing up to 10 pounds.
- The role is predominantly sedentary, involving mainly sitting with occasional standing and walking.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
