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Form of workDo you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!
AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.
What you'll be doing:
- Answering calls from theatres and providing the callers with support to resolve their Sight & Sound issues
- Remotely connecting to digital cinema systems for proactive and reactive resolution
- Partnering with on-site technicians and following-up on their progress
- Communicating regularly with theatre associates for technical and operational support.
- Completing assigned Sight & Sound projects (software upgrades, hardware deployment, etc.)
What we need from you:
- 2+ years troubleshooting of operating systems/hardware and/or 2+ years troubleshooting digital cinema equipment
- 2+ years' experience in remote resolution and ticketing system usage and/or 2+ years theatre management experience
- 2+ years' customer service
- Ability to complete assigned tasks independently
- Exceptional communication skills
- Analytical reasoning to apply to various new (or familiar) S&S concerns
- Aptitude to manage stress in dynamic and high-volume environments
- Positive intent to partner in a team environment
- Commitment to continuously develop understanding of new systems and processes
What we also value (preferred):
- Networking understanding
- Previous NOC / help desk / call center experience
AMC team members enjoy a very competitive benefits package including a hybrid (remote/in-office) schedule for most positions, accrued vacation/absentee time, medical/dental/vision coverage, 401(k) match, an open and casual work environment equipped with Coca-Cola Freestyle machines, half off eats and drinks at the theatre, and most importantly for us movie people...FREE movies at any of our 600+ theatres nationwide!
AMC's company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example in doing what is right and take responsibility for our own results and our company's success. Our open work environment promotes teamwork and unscripted conversations, resulting in fast solutions and therefore, better outcomes.
We appreciate your interest in AMC and look forward to seeing you at the movies!
AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.
